Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek Squad did an outstanding delivery and set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my new LG 77" OLED 4 K SMART WEBOS TV and hooked up my sound bar and blu-ray player in no time. They were excellent and very informative and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, professional, courteous and effective

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad are very good at what they do. They are always courteous, helpful, on time and very professional. They get it right the first time! I renewed my contract as I don’ t want to be without these professionals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out and had me good to go in no time. Not a good move if you’re hearing impaired-sound is dependent on where you’re at in the room. Bar is sleek and attractive though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and attached the sound bar, then tested same on multiple channels and made adjustments as necessary. He then removed all packing materials and empty boxes. I later discovered I did not have the subwoofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Lindsey, were fantastic! Great communication, professional and courteous. Answered all questions. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service providers arrived on time. They were effivient but complete. We liked that they stsyed to be sure all the items worked together along with the remotes before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for excellent service! Although my daddy accidentally turned his tv sound all the way up, he's now enjoying his surround sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BEST BUY INSTALL CREW IVE EVER HAD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was the BEST. Had a very professional install team that was well worth the wait. He was a perfectionist. Highly reccomend this crew. Double checked everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Combined this service with Geek Squad's Home Theater set up, and was very pleased. The technicians were professional, courteous and knowledgeable. The service call was fast, but thorough, and they took the time to make sure I understood the basic set up and functions of the network and other components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and speed installing TV

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents set up my 75 INCH TV, also stereo system components perfectly. I am building a Home Theater and look forward to purchasing my equipment from Best Buy and putting in a "by name" request for the same agents...job very well done!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited on what can be programed, inconvenient, cumbersome, When tech return ed with another tv, had to add programming at my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally installed TV wall mount and hung TV. Quickly set up the TV and showed me it’s functions. Well worth the cost. Highly recommend. Will use Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and accurate assessment of our needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Lauren from geek squad were a super team. They quickly figured out the problem with our sup woofer, Moved on to the broadcast antenna which they quickly installed and set up on our tv, and figured out our set up problem with Hulu and HBO on our new tv. Superb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up TV really quick!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and efficient! They set up the TV and sound bar super quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and very polite the gentleman done a very good job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need better service and communication

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First set up for the JBL was not a good one. The time was changed on us last minute. The guy who set up the JBL was in and out. We never heard the quality we expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV and Sound Bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the sound bar and tv perfectly! Thank you Shawn and crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'd do it again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad representative was able to install my sound bar and allowed me to control the soundbar using the frontier remote. this was something the frontier installer was unable to accomplish. Cudos to the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up entire system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came out and did the set up on our new system, TV, Speakers, DVD player, sound bar & receiver along with a universal remote. They did a professional job and very happy with their work. Thank You R. and S. White

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service from Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service from the guys who exchanged our sound bar. Gave us tips on how to deal with syncing if it again is a problem.

    I would recommend this to a friend
Sponsored