Customer Ratings & Reviews

hit a few bumps along the way but between the geek squad and best buy all problems were fixed to my satisfaction. I would recommend them to anybody. They really went out of their way to make sure I was happy.

I bought a new TV and wanted to make sure the set up for my surround sound in my "man cave" was done right and I didn't trust myself. The Geek Squad brought my TV and had everything set up and working like a charm in less than an hour, and no stress for me. Thanks Geek Squad!

HORRIBLE! 1st geek squad crew wasnt able to get rear speakers to pair so they left saying they need a remote so i drove back 40mins to store to get 1. It was a hassle to get them to cone back out again only to still not be able to complete job. When they were instructed to then just take back the soundbar and speakers as i clearly dont want them, they refused saying they dont do that... which meant another 40min drive to store immediately to return $700 worth of junk LG home theater. Not once were we even offered an apology for the incompetency of TWO geek squad crews to complete job AND we were NOT offered a dime back on the $300 installation fee they couldnt do..... HORRIBLE SERVICE AND COMPLETELY INCOMPETENT

The geek squad so professional, they came in and installs every piece of equipment that we bought from Best Buy. It was quick, precise and done great. They were very customer service oriented and made sure I understood everything they installed.

The technician was professional, informative, and set-up everything quickly.

Professional and respectful. Two man crew did a great job.

64, Things are getting a little complicated. To be on the safe side I had the Geek Squad set up my sound bar and speakers. The person they sent was great. Fast efficient, polite, and very knowledgeable. So glad I saved myself the headache and had it done right. Thanks

Very please with the knowledge displayed by GEEK squad, there no wasted time in putting all equipment together and operational. Best of all that they spent time with us to insure we knew how every thing operated and left phone to call if we had and issues.

The agents were very knowledgable and personable. They worked very efficiently and had me set up and working in no time.. Very pleased. Highly recommend!

First set up for the JBL was not a good one. The time was changed on us last minute. The guy who set up the JBL was in and out. We never heard the quality we expected.

I can't say enough positives about using the Geek Squad ! Their knowledge, expertise and customer friendly attitude have always impressed me and I will continue to use them any time I need technical advice or installation services. They represent Best Buy in the best way !

James has to come three times. This first time my cable box was antiquated. The second time the glass tv stand arrived cracked. The third time everything was perfect. James was on time and totally, totally professional and capable.

The Geek Squad did very well. After they left, there were some remaining adjustments involving the smart channels necessary for the sound to engage...and they promptly returned to take care of it, without an extra charge. Very nice people.

Was very professional and very helpful and friendly. Also very prompt,so that was greatly appreciated.

The Geek agent was nice. He came to hook up my Bose 700 sound bar to my TV and pair my Bose 700 headphones to the sb. He told me that the optical hookup was preferred over HDMI ARC, but in reading the sb owner's manual I found the ARC was preferred. He also said the sb could not be paired with my headphones. I took the phones back for a refund, but after further reading, and writing to Bose, I learned that the sb and phones could be linked using Simple Sync grouping. I bought the phones again a few weeks later and had a different Geek help me with the bluetooth pairing the first time. Now everything works as it should, but I still need to correct the TV to sb hookup using HDMI ARC.

The agent arrived on time and was very professional. Installation went well. No issues so far.

The Geek Squad person connected our soundbar so that it would work with the same remote as the television. We were very happy with his work.

The agent installed my wall mounted TV and connected my sound bar efficiently, then provided a brief tutorial on using the equipment. He also verified everything was working properly before he left as well as answered all of my questions.

These guys knew exactly what to do as soon as they saw the Nakamichi Sound system. They explained everything to me and made sure I knew what they were doing every step of the way. Geeks are Smart!

Service was prompt and very professional. Makhi is knowledgeable and friendly and a pleasure to deal with.