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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 7,928 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service; agents were on time, very knowledgeable, friendly, efficient, easy to talk with and work with; very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that helped setting this sound bar for me was very professional and very nice. Thanks Greek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad change my soundbar to black which looks much better than whait e would have1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Staff !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best ! They've been to my home three times for different audio / video services in the past. They are on time, answer all yours questions, & make sure the job is done nice and neat. They will not leave your home until your completely satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV looks even better now that the Geek Squad mounted the beautiful sound bar right my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and super helpful for those that can do this task themselves this is a great service!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad performance was hampered by management.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad specialist did an excellent job of installing the equipment that was ordered. The installation was repeatedly hampered, however, by him being called to see how much longer it was going to take. There was obviously a lot of pressure to move on to another job, and this made for a very uncomfortable situation for us, as we felt it was important to let him move along, and consequently did not get fully introduced to our entertainment center. Additionally, as we were advised in our consultation that we would have enough wifi power to adequately operate the TV purchased for our lanai area, this has proven to not be the case, and we need upgrades to make this happen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The installer was very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geer Squad installed my equipment quickly. He checked out all the equipment to make sure it was in working order. He found several problems and informed me of the best way to solve the problems. He left the system in good working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to quickly contact the soundbar to the tv and explain. He was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very through and professional. He made sure that the receiver and blu-ray player were connected to the television correctly. He made sure that the sound was balanced for my room environment.He did not leave until I was completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Torrey and Dan hung TVs, set up three TVs with wall mounts, a sound bar and alternate electrical routing. They only used necessary products and in fact I returned two items I had purchased that ere not necessary even though they could have installed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this service for the best sound hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys connected my new audio amp to allow the sound from my new Smart TV to come through my speakers. They also channeled the sound from my multi-CD player and my VCR to also play through the speakers. They did a great job! Worth every cent of the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not techy so I’d be lost without Geek squad to install and connect all my products. They don’t waste any time. They come in and get right to work, very customer friendly, knowledgeable and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and did a great job at helping me understand my Sonos system. They guys were professional and friendly. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new Sony Receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our new Sony receiver that replaced our worn out receiver and connected all of our components in our theater system. They were professional, friendly and explained the operation system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 guys that came out and the ones I talked to on the phone were just amazing. Answered all my questions even 4 days later. They came out to my house every day for 4 days just to show me how to use all my new stuff. Not the typical service that you see nowadays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were great with the set up. They hid all the wires and explained how to use it in a friendly manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonus Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service by Technician-personable and well informed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for excellent service! Although my daddy accidentally turned his tv sound all the way up, he's now enjoying his surround sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellet Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast,organized and very knowledgeable. Very happy!

    I would recommend this to a friend