Customer Ratings & Reviews

The agent come out and reorder our equipment because the original geek squad guys installed a bad surround sound system. She diagnosed the unit was bad reordered and reinstalled. She was super efficient and on time!

The techs helped me with sound bar installation They were efficient and very helpful

Geeksquad is reliable, fast, and convenient whenever there is an issue with my computer or I just don't understand something about my computer. Geeksquad also came to my home to help me install my flat screen tv on my wall

Home consultant knew everything I needed to buy to get hooked up to Hulu Live. He helped me order items and scheduled Geek Squad to install and set up. He explained and answered all my questions. Very knowledgeable and patient

The person who installed our new Denon and DVD/CD player did a wonderful job. All the wiring was neatly zip tied together so you don't see a lot of wires all over. He also explained using the remote for running the sound for the TV, DVD/CD and our turntable through the Denon.

The service tech was awesome. He knew exactly what he was doing figured out the problem and fixed it in a timely manner.

This is the second time that Geek Squad let me down. I had an in home consultation that advised what was needed to upgrade my audio system and he placed the order and scheduled the install. The appointment was confirmed and I was contacted on the day of the appointment that they would be at my home between 1p and 3p. At 2:30p the Geek Squad called to confirm they were on the way and wanted to be sure I had everything. I reminded him he was supposed to be bringing the equipment then he advised he would have to go to the store to pick everything up so it would be a bit later. At 4:45 I called him back and he advised that he was no longer going to be doing the install and would have someone call to reschedule. When they called back, they advised they could have someone come the next day sometime between Noon and 8p. I told them I could not take another day off so they offered to come later this evening. When the tech arrived, at 8:45p he began working but advised the in home consultant did not know what he was talking about when selecting the audio receiver and it would not work with my television (brand new Sony). He called someone for help multiple times to get help on how the audio receiver should be connected, then finally connected it with an optical cable because he could not use HDMI due to the incompatibility of my tv. He also advised that the devices would not interact with one remote so I would have to use multiple remotes. He left at 11p after being frustrated with me explaining the in home consultant advised everything should work properly. The next day I contacted Sony support and they walked me through the proper installation of the receiver and connected it perfectly to the tv. They also helped me program the tv remote to work with the Denon receiver. Complete waste of time. I called the in home consultant back and he advised he would come by to confirm everything was working properly but then he never showed up.

Surprised the setup required an existing Sonos system. Would have appreciated more information.

My wife loves her laptop she uses it often in her line of work. She really likes that the keyboard is backlit

Victor did a wonderful job setting up the TV and acclimating us to the benefits the TV offers. He then came back to mount it on the wall. I love it It is perfect. He made sure it was just where it was best for viewing specifically for our room.

Jacob expertly diagnosed the no sound problem based on his experience with similar issues experienced by other users.

Geek Squad personnel were nice and helpful. Sound bar works better than before their help. My Sony TV and Spectrum cable box seems to be the overall issue with current problems.

They did a great job mounting the TV & sound bar. They originally connected the sound bar to the tv remote but as soon as they left, the sound bar reverted to its own remote so we must use two remotes to operate basic TV. This is a step backwards for us.

I was expecting them to just drop off the TV, and maybe assemble it, and then leave. But they actually took the time to make all of the connections, including to my previous surround sound receiver (which I had nothing but trouble with). Thank you!

The agents were very helpful and even explained things clearly so that we would know more about the system. After one agent came the system messed up and Best Buy kindly sent another agent ASAP and everything was fixed in no time!

From booking the service to the person who came to our house, everyone was professional. Our only frustration is that the TV continues to go blank for a couple of seconds then the picture comes back. After we experience this and turn off the TV a couple times, it stops doing it and everything is fine, it's simply frustarting.

I had a very good experience with installer. I hope, if I ever need her services, she will be the one to show up.

The agent connected my sound bar and removed all my unneeded items very efficiently. He was very helpful, knowledgeable and capable.

The agent was very friendly. Although not the reason he was called for he did tighten the clamps on the speaker stands so the speakers would stay secured.

The agent mounted my TV and Sound Bar (polk) connected it to all my devices with a lot of Knowledge and the services was Awesome