Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek Squad is God!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about how helpful my Geek Squad guys were with setting up my LG OLED Television. Especially grateful for the programming they did for both the television and my Apple TV. Highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Installation by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful and set up the sound bar expeditiously and without difficulty. He explained how to use the settings and was clear in his explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Sounder Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great attitudes, superb service. They offered suggestions and did not leave until I was satisfied with the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job would recommend to any that need s to have the greek squad insrall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. Very knowledgeable and we highky recommend tge Geek Squad services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to the house in installed the soundbar with my new TV. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and polite

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about our install agent. Did everything we asked for though I forgot to have him do something but that’s on me! I have only positive things to say! I live geek support But getting GEEK SUPPORT ON Phone—- well that rates MINUS 10‼️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my system quickly and efficie

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and kept me posted on the arrival status. Polite, knowledgeable team. Great experience. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Sound bar install.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledgeable techs performed the install, set up my TV and sound bar. They were very professional. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, courteous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Professional, knowledgeable and returned my phone call follow-up. His ne was Darwin. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technicians

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians from the Geek Squad have been great to work with. They were on time, let me know they were coming, and very polite and courteous. In addition, their technical knowledge was great. They also explained things so this Senior Citizen could understand it.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Not all remotes programedto work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they forgot to program Bose universal remote when have to turn on with tv remote and Bose speaker with Bose remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man met all my expectation and took the exta effort on some requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great folks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not techy so I’d be lost without Geek squad to install and connect all my products. They don’t waste any time. They come in and get right to work, very customer friendly, knowledgeable and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alton did a wonderful job switching out our tv & hooking up our soundbar & cable box. He was such a great person to deal with! Thank you to Alton!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very professional and meticulous in installing my system and showing how to work and add new speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looper

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the job and expertise fashion explain the whole situation to me explain how to fix it which they did and I’m very satisfied with their professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound barv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person fro. The geek squad new exactly what to do ,arrived on time very professional went over the system works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my existing sound bar and ensured everything was perfect before leaving.

    I would recommend this to a friend
Sponsored