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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad was professional and prompt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very good experience with installer. I hope, if I ever need her services, she will be the one to show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Geek Squad in several times over the years and they never disappoint. Difficult audio install in the pool house and they diagnosed non working rock speakers by literally digging up the buried wires and fixing them. Great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and very knowledgeable on setting up my bracket and connecting the tv. They were awesome and i recommend them for any installation services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys insisted on wearing the booties in the house........even though we told them it wasn't necessary. They promptly diagnosed the problem; and then made some minor adjustments to the component settings to get the sound system working. Well done, guys!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes the agents who installed our TV did an awesome job. We also appreciated the cautious each person wore masks, foot coverings and gloves when coming into the home. Best service ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed having the Squad set up my sound bar. They made it look so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her laptop she uses it often in her line of work. She really likes that the keyboard is backlit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed and mounted my TV and accessories were excellent! They were very professional and helpful. I could not speak more highly about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Top Notch Tesm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get this soundbar to work correctly, Geek Squad came out found issue immediately and had it working no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes the agent did a great job putting all the equipment together and all worked good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed everything very quickly and t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job of hooking up my updated Bose surround sound system as well as showing us how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dedra installed the TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dedra was efficient and patient, She also installed an older TV in another room. She was good at explaining the equipment and setting up the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    your people were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the men were very patient when I did not have what they needed for hook up. My bad after 3 visits all is done. I was notified all the way. When they would arrive and who was coming. Great service. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough geek squad was timely, and called in advance to make sure they were brining everythng they needed. Clean, organized and patient with owner who needed help to navigate new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad staff who helped intall the equipment I purchased were professional and friendly (even my shy dog liked them).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up 3 of 5 speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to install the center and 2 standing speakers but not the 2 rear ones due to wiring issues. They said they will be getting back to me in a few days to rectify the rear speaker issues. Otherwise, they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and moved the old system and installed the new system and put it on my Direct TV remote. Great work and courtesy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for the faint hearted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get TV stations, only streamers. And much too complicated to use without readable and more complete directions. Had to have a return visit by installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everybody loves the Geek.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can say nothing bad about the Geek Squad, they are the best at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar hook up was quick & easy thanks to the Geek Squad. I’m so glad that the process was made way easier by having them do all of the work. There expertise made the hook up quick & painless

    I would recommend this to a friend