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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 7,928 reviews
  • Rated 5 out of 5 stars

    Tech went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was terrific! He noticed that the settings were not set up optimally and took the time to ensure we were set up correctly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up sound bar quickly and perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris installed and set up our sound bar. Very helpful and personable. We enjoyed speaking with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and very polite the gentleman done a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MayraN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an amazingly excellent job! He was patient and through and checked his work. He also answered a lot of questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing would reccomend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow Just a great product and i would 100% reccomend to anyone in the market of buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not hesitate to have the Geek squad connect my turntable and Sonos connect to my existing Sonos system as they know so much more than I do about sound systems. All my questions were answered, and I learned some new things. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad came through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped set up a new audio system. The most confusing part of this was learning how to use the remotes and which one controls what. Had to call up a second time when I hit a wrong button. Guys - remember that you see this stuff every day - this was new to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Allstars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, Quick & Knowledgeable Technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my surround sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a surround sound installed and they did a good job. Not sure putting a speaker wire under a rug at an entry of a room a good move though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hung my new 85” Samsung and hooked up the sound bar as well as all other devices. They were quick, cleaned up after themselves, and made sure I was well versed on how everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gook up of new device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several tries but IAN was terrific in getting my new BOSE headset functioning as it should with our TV. IAN is an outstanding representative of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason, who hooked up the audio correctly, was so polite and knowledgeable that he made the installation easy. We added on remote set-up, which he also accomplished quickly. He showed us how to use all our components. We were super pleased with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Dennon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Dennon receiver and set it totally up. It is Bluetooth and wifi. He even set up all the saved radio and sirus xm stations for me. He was very friendly and so very helpful po ful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for programming universal remotes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was not working as we expected with our universal remote. Geek reprogrammed it to work exactly as we expected and it has met our needs ever since!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick fast easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad has the best staff when they come into your home and install anything. answer questions and its a breeze. I wouldn't have anyone else do installs in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Connecting Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech was awesome and connected my 65" 4K TV, Xfinity Box, 4K Blueray, and made them all work on one controller. The tech walked me through how everything works before he left. I highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs helped me with sound bar installation They were efficient and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the sound bar and tv perfectly! Thank you Shawn and crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficientl.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad Techs installed the new TV in an efficient manner and cleaned up materials. Very happy with the wall install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very professional member of your team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installer was quick and professional. Answered all of our questions. Will always use the service. As a disabled veteran, I cannot kneel preventing me from installing the unit. I greatly appreciate the service Best Buy provides.

    I would recommend this to a friend