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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 7,919 reviews
  • Rated 5 out of 5 stars

    High praise for a job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your man went through the full process of making sure my audio system was tuned for the best listening pleasure. He included sound checks that others missed or excluded. I would certainly have him back if required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very through and professional. He made sure that the receiver and blu-ray player were connected to the television correctly. He made sure that the sound was balanced for my room environment.He did not leave until I was completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time the geek squad has come to my house. and this is the third time I've been highly satisfied by the work they've done. This time they installed my sonance 1250 amp. Again I couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad team are great to work with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not say enough about the two guys that came out to set up my sound system very knowledgeable, friendly and made sure we understood how the system worked before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expertly setup my 75” LG!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome setup service by two K squad pm my 75” 4G LG. They expertly explained all the options and also reattached my sound bar. Never knew how great this service could be. Highly recommend!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As always, my Geek was perfect! Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know when I call Best Buy Geek Squad they will always do exactly what they are supposed to do in the least time. I usually have the same one and I consider him indispensable for my tech installations and problems....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 guys that came out and the ones I talked to on the phone were just amazing. Answered all my questions even 4 days later. They came out to my house every day for 4 days just to show me how to use all my new stuff. Not the typical service that you see nowadays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Staff !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best ! They've been to my home three times for different audio / video services in the past. They are on time, answer all yours questions, & make sure the job is done nice and neat. They will not leave your home until your completely satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my sound bar, it does take a bit of getting used to. I have hearing issues and I wanted something to help me out. You can make it as loud as you want!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad reps were very professional and knowledgeable of what they were doing. Friendly and cordial and they picked up after themselves nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have subscribed to Geek Squad for several years, this service is worth twice the cost!! A great service for old folks like me who have very very little knowledge of computers and how they operate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and very knowledgeable on setting up my bracket and connecting the tv. They were awesome and i recommend them for any installation services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guyz on Point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks, Adam and Marcos arrived early and immediately got to work! They were very friendly, and helpful. Very meticulous in their work and adhered to every COVID-19 precaution. The consumate professionals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the sound system……..great response to get it up and running . We appreciated the attention to detail and asking us if we had any questions before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very efficient and neat with his installation and encouraged me to call him if we had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup went well. The people doing the setup were friendly and knowledgeable. They explained stuff in a way that was easy to understand and follow. I haven't had any issues with the soundbar since and don't anticipate to have any, any time soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very knowledgeable and courteous. Great installation and very quick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I install myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey Siri, I’m Sung was good and I would also recommend it for some of my friends and family. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and configured a curved soundbar. The soundbar itself turned out to be defective but not the installers fault. Was just poorly designed. Subwoofer kept randomly disconnecting and started makimg a strange machine gun like sound...bizzar...returned, replacement did the same thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They get it fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ismail and his assistant did a great job. They were thoughtful and diagnosed the issue

    I would recommend this to a friend
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