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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 7,919 reviews
  • Rated 5 out of 5 stars

    MayraN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an amazingly excellent job! He was patient and through and checked his work. He also answered a lot of questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, easy to work with, provided guidance and instructional support for my purchases. They were on time and stayed until I was satisfied and the job was completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my sound bar below the TV and connected it to the TV (sound) which I would not have known how to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home theater Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nate came to my home and hooked up my theater quick and fast and while doing so explained everything he need it to. I am very greatful for his and the geek squads help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my surround sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a surround sound installed and they did a good job. Not sure putting a speaker wire under a rug at an entry of a room a good move though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wonderful job, connecting the TV ears to the sound bar and TV so they were all communicating with each other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my new TV, hooked up my new receiver to my 8 existing speakers, and connected the receiver with the TV. They then showed us how to use it all with existing remotes. All work great together. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our 75 in. TCL TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in and set b up our TV and soundbar without any trouble. They know their job. We are pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where very neat and super to deal with. They helped us learn about are system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't Say Enough Good Things About The G Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and took the time to explain everything and answer any questions I had. These guys are great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated the soundbar connection by this Geek Squad. They were friendly geeks, knowledgeable as expected, and talked on a level we non-geeks could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, efficient, professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent arrived promptly, and had my TV, DVD and stereo system connected / wired in no time. He even wired my TV to my stereo speakers which was an unexpected, but greatly appreciated "bonus". I wouldn't know where to fault the Agent or his service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What would I do without the geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent put it all together for me, I appreciate their time and their knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set uo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time of purchase, my Best Buy protection covered set up and I ended up using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed my installation timely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up my TV and configuration. Everything was completed in a timely fashion! I am very satisfied with the response to every question I had from start to finish! I appreciate Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sound bar now works, thanks to you. The agent was very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adjust SONOS system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician showed up on time and fixed the problem quickly. The app was not working correctly but he made the adjustment quickly and explained was was wrong. All around outstanding service. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes the agents who installed our TV did an awesome job. We also appreciated the cautious each person wore masks, foot coverings and gloves when coming into the home. Best service ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Easy to deal with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to deal with. Lots of benefits. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in home set. The guys connected everything and showed me how to use it all.

    I would recommend this to a friend
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