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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 7,919 reviews
  • Rated 5 out of 5 stars

    Total Tech purchase has paid for itself ALREADY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the items that the Geek Squad guys recommended, and it has been a major upgrade. I really appreciate their expertise and kindness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The AWESOME Geek Squad are the BEST!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh goodness ... the superb Geek Squad Agents set up my LG OLED 65 INCH TV perfectly. They were just so kind, helpful and respectful. A BIG BRAVO!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and setup done by Zac and James of MasTec. They were very professional and knowledgeable. I was very pleased with the whole process and I commend these gentlemen on being an asset to their company. I give them both a 10+ rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gook up of new device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several tries but IAN was terrific in getting my new BOSE headset functioning as it should with our TV. IAN is an outstanding representative of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cecil and team was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cecil and his team did an outstanding job. Did the entire job quickly and were very kind and resourceful in explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed our new VIZIO suround system and new LG 86" t.v... friendly... fast and professional. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    your people were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the men were very patient when I did not have what they needed for hook up. My bad after 3 visits all is done. I was notified all the way. When they would arrive and who was coming. Great service. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC AGENTS !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents help solve the problems with my pairing of sound bar and television and helped me locate the serial number of my television. They did a great job ! Give them a raise !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went above and beyond to be sure we could easily use the new soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.v.,sound bar and 4k blu ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a awesome job.very polite guys.it took them 2 1/2 hours to install all 3.only thing that happened was they took the boxes away,which was great,but they forgot to take out the manuals.so I had to download them from the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people who set my sound bar knew what they were doing. I would be happy to have them back in my house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up 3 of 5 speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to install the center and 2 standing speakers but not the 2 rear ones due to wiring issues. They said they will be getting back to me in a few days to rectify the rear speaker issues. Otherwise, they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very helpful, very professional, and did everything in a very very clean and professional manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job for us. Made sure everything was working properly and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set this up explain it and did great. He was so nice and on point. It made for a great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    okay experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fausto as great. the other guy not so much. soundbar was installed by other guy and Fausto had to redo it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a fantastic job. This time was no different. They arrived on time were very courteous and knowledgeable. They hooked everything up spent time going over the functionality and cleaned up everything after they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job setting up my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave was great. On time, pleasant, very smart and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick fast easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad has the best staff when they come into your home and install anything. answer questions and its a breeze. I wouldn't have anyone else do installs in my home.

    I would recommend this to a friend
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