Customer Ratings & Reviews

The geek squad technicians hooked up the 4K tv, speakers, and Apple TV. They tested all the equipment/remotes to make sure everything was working properly. They were very professional and explained how to work the remotes. I would use them again.

The Geek Squad agents took care of every aspect of my new TV setup and adjustment. As usual they did a great job.

The agents were friendly and very professional. They connected my entire entertainment center and all was working when they left. They did wear their masks and helped with a couple of extra requests.

The agents did connected soundbar, subwoofer and rear speakers and showed me how to use all of my equipment. Absolute professionals. Thanks geeks your the best!

The two Geek Squad service technicians who installed my equipment were very professional and pleasant. My equipment was also lined up perfectly on my tv console.

Great service! I am not a tech person, so having the Geek Squad connect the system was worth hours of my time to try to figure it out myself. Expert on knowing my complicated Yamaha Surround Siund set up. Even got the tv remote to work the volume on the amplifier.

I’ve had Geek Squad in several times over the years and they never disappoint. Difficult audio install in the pool house and they diagnosed non working rock speakers by literally digging up the buried wires and fixing them. Great guys.

The guys did a great job and knew what they were doing. Didn't take them long, friendly & courteous.

Best Buy Geeks do a wonderful job connecting everything where it should go. I would never be able to do what they do, so Thanks Geeks! Lucky to have you guys around!

The audio set-up was completed and Jay was helpful with answering questions and going over all the components until our Logi remote could be reprogrammed with the new components added to the theater system. Always happy with the Geek Squad team!

Sound bar did not sync with TCL TV at initial installation. Second Geek Squad visit corrected the problem. Very happy with the service !

I already reviewed my Geek Squad but wanted to make sure I reviewed everything - again, these guys are professionals who provide professional service. They were on time, kind, listened to my requests and they were super efficient. I would recommend Geek Squad!

Everything went off perfectly..techs did a great and speedy job and explained what we needed to know.

The technicians kept us up to date on their arrival status -- scheduling needs to realize drive-times between distances however. Techs were friendly and very competent, also explained how devices worked. Cleared away old product and new product packaging.

Agent connected sound bar to tv and set it up where one remote operates both tv and soundbar

Geek Squad installed mounting bracket, 65” QLED TV and sound bar. Excellent service. On time and professional. Cost was very reasonable. Highly recommend!

The Geek Squad people were great once they got to my house, but we had problems with our specified installation date. It was NOT the Squads fault, but a problem with in Best Buy corporate.

Very good job getting the soundbar set-up. Adds to the TV watching experience.

Knowledgeable, courteous installers. However they were less cooperative with part of installation and yet very helpful in others. Would recommend with qualifications as to what to expect.

Best Buy has the WORST customer service where Geek Squad is involved that I have ever encountered. Now, this isn't about the technician who finally came. This is about scheduling an appointment/ no show/no communication/ you're NOT ALLOWED to speak on the phone with a store manager?????/ only to wake up the next morning to find its been rescheduled for six days later, still eithout any communication from Best Buy. The customer service "chat" site and phone agents are a total joke. They can tell you nothing about why this is happening. HORRIBLE customer service,HORRIBLE communication....I will never recommend Best Buy.