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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 7,919 reviews
  • Rated 4 out of 5 stars

    Knowledgeable and Efficient Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service persons who installed and setup our television did a good and efficient job, and was patiently able to answer any device usage questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech took tome to explain all set up and made sure i was satisfied with the color since i wanted the black one originally. Communication was 2nd to none!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I never could have set it up without Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected all of the multiple cables to the receiver and made sure that everything worked perfectly. Before leaving they also made sure that I understood how to operate the system. Very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed soundbar to wall with no exposed wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job, looks great, knew what they were doing to a "T" Paid attention to every detail wanted the customer quite satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hung my new TV with thr wall mount i bought perfectly and then setup the TV to work with all Devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fellas were incredibly helpful and knowledgeable. They set up the audio for my new set up, and they answered all of my questions in a way I could easily understand. I would highly recommend having them come by if you're setting up a new entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geeks set up properly my 2nd samsung soundbar to my older 75inch samsung tv and both gave me instruction on the use of the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Dennon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Dennon receiver and set it totally up. It is Bluetooth and wifi. He even set up all the saved radio and sirus xm stations for me. He was very friendly and so very helpful po ful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a great job setting up my SONOS speaker system. They made sure the individual speaker volumes were balanced for my living room. They explained how the speakers work together to provide a superior overall listening experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I think Service was great. On time cleaned up as they went great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONOS ISSUES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad members were knowledgeable and we worked well. Might have to get them back to do a follow up visit..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected the system and checked it out. Explained the whole process with great clarity and care. Very happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and connected all my devices. They showed us how to find the apps and channels we wanted. They also moved the old tv upstairs. They were very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and answered all my questions. I highly recommend this service, they take care of everything and leave you with no worry at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech help and appreciative of this service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up and very helpful. Would recommend if don't know how and have to set up TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job of repairing my computer and saving my info. They were professional in every way. They gave a due date for repairs and you were able to pick up your computer at the designated time given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great !! they came to my house on time and completed the job and then clean up !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys did a great job installing the soundbar and synching with our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about Best Buy's In-Home service. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was absolutely satisified with the help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be bothered with figuring out the connections so I hired help. All went great and the cost was well worth the service. It saved my sanity.

    I would recommend this to a friend
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