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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 7,928 reviews
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed a 75” wall mounted tv and home theater sound system for us, and all the programming set up . The 2 men were Outstanding , very knowledgeable and professional. I highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents took care of every aspect of my new TV setup and adjustment. As usual they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two people who set my sound bar knew what they were doing. I would be happy to have them back in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talented technicians ready to help get all the parts in the right place. They gave great advice and answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a Smart Group

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad that came to my house we’re the same crew that installed my home theater system. They reprogrammed my remote in literally 3 minutes then walked me through how to do it myself next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very helpful, very professional, and did everything in a very very clean and professional manner

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third party was used for delivery and install. Had to ask helper to put mask on nose twice. Was told mask was too big. Picture of CDC guidelines was taken after install for affect only by the installers to send back to front office. But was not followed during install (trap and cones to mark off distance) even though distancing and disinfectant was applied to remote that was handled. Was asked to pay out of pocket for a cable that was not included/or was needed. Not sure which. Was told that it was an out of pocket expense for installer. And I could give him whatever I wanted to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted/installed my soundbar without issue. They made sure everything was working appropriately with my TV before leaving. They also instructed me on how to use the soundbar and included remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I install myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey Siri, I’m Sung was good and I would also recommend it for some of my friends and family. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    had no clue what to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad came to my home and set up my new stereo. I can now say "Alexa play [music of some sort] and instantly you hear music coming out of my windows. It was well worth the time and money. The Geek Squad riips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Best Buy install small tv on wall in office. No problems. Techs were able to install and hide wall sockets for power and cable to give clean appearance. Took time be sure remote programmed correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a remarkable job with the Audio setup. Measured distances and carefully set gains for all speakers. It was so good, I didn't have to touch it afterward, just sit back and enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member was early. She was knowledgeable, helpful and really knew the products and services. The install went off without a hitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected the system and checked it out. Explained the whole process with great clarity and care. Very happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who helped us with the audio on our new tv did an excellent job. He fixed the problem quickly and efficiently. He was courteous and we were impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was first rate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a terrific job reconnecting my home theatre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    okay experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fausto as great. the other guy not so much. soundbar was installed by other guy and Fausto had to redo it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, impressive I am so grateful that I elected to have geek sqad do this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Answered all our questions Thank you for the great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above & Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, this team blew it out of the water. Hooking up my existing soundbar to our new TV set up was an added bonus to an already pleasant experience.

    I would recommend this to a friend