Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek Squad quality installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leo installed my surround sound system. He did a great job and explained everything along the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Collin and assistant from Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv connected it to sound bar and set up the Comcast and showed me how to work things plus provided valuable information about the tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mount installed good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was at work when they installed it, but my wife was home & was texting me about one of the guys having an attitude towards her & I think that’s really unprofessional of him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went well the guys knew what they were doing. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with set up.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and was very professional. Handled the installation expertly and was careful about other surroundings. Every question we had was answered regarding operation of the new equipment and all accessories were installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came out and hooked up my 55" Television and the Television had a great picture and also hooked up my soundbar for it. Love the 55" tv. Samsung makes great tv's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my tv sound bar and hooked to my tv and showed me how to work the remote. They did it quickly and picked up all the packing paper and the boxes. I am very satisfied with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sounder reset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to correct, but malfunctioning of my sound bar was corrected after trying different options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our surround sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed our surround sound did a fantastic job. We will be using them again for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected existing sound bar to TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed assistance with connecting an existing sound bar to a different TV that had difference connections than the prior TV. Everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has Great service. I have had them install all my electronics. Every installer has been excellent and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for set-up of our new TV, sound bar and wifi extender. They did an excellent job with setup, explained in detail how everything worked and were very patient with our questions. Would definitely use Geek Squad for our next install or service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Connecting Audio

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech was awesome and connected my 65" 4K TV, Xfinity Box, 4K Blueray, and made them all work on one controller. The tech walked me through how everything works before he left. I highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member was early. She was knowledgeable, helpful and really knew the products and services. The install went off without a hitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both texts were quick and very efficient in the job. The explain things and even help hook up my TV and turn it on for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a wonderful job setting sound bar up again for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technology world changes so quickly we try to stay current but the Geek Squad is our fall back professionals. Communicates when they will arrive, what they find the problem to be or how they will install, clear simple instructions on how things will work.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    My experience was a saga from the date of purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience was a disaster and I still don’t have a TV and Sound Bar that work correctly. I have given up and am trying to live with it.......and the money I wasted on this purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    All went well and then DISH screwed up Bose

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys are the best. Now if they could only straighten out DISH repair guys. They came after Geek and now my Bose audio is off and I hear only TV sound. I can't afford to call you back to fix what they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad experience.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Geek Squad employees were very informative and fixed the problem within minutes. Would pay for their service again if needed. Thank You Geek Squad..

    I would recommend this to a friend
Sponsored