Customer Ratings & Reviews

Young man from the Geek Squad arrived on time and was friendly. Great service and had our speakers connected as well as providing operation information.

Great Service! They were very knowledgeable and patient with us in setting up the soundbar and showing us how to use it.

The sound bar setup was excellent but the mounting of the sound bar could have been better. It was mounted with the wrong anchors for the surface where it was being mount. Had the correct size bolts/screws and anchors been used, the mounting would have gone a lot smoother and a bit more neatly than what it was. It’s mounted and it works well but the mounting could have been better and done a bit more neatly. For some reason, the installers were not aware that the sound bar was to be mounted on the wall.

The Best Buy Team was very professional and efficient. I actually had several pieces of equipment installed. The technicians talked to me about options and they asked what I wanted. After the installation was completed they explained how everything worked and gave me the opportunity to work the controls and to ask questions. They also made suggestions for easier operation, and pointed out the Best Buys sells the item, but there was no hard sell. I am so happy this service is available and I would highly recommend.

The installation was great and the team worked fast. Very happy

Quick and precise. Tested before completing process. Techs professional

Excellent sound a lots of power and a great price. Makes watching television much more enjoyable.Music sounds great and very loud too. K

Has a wonderful sound. Hooks right up to the Tv. A must get when you make a Tv purchase

We're are so grateful for Chris & Nick who came by today. First of, they both have an awesome attitude, very knowledgeable, great teamwork, & customer-oriented. There's no doubt that they're going to be our best choices when we need anything done. Again, kudos to Chris & Nick!

Geek Squad did a terrific job setting up the soundbar system. Explained operation of this unit, no problem since installation

We are very pleased with the quality of service and care the two GeekSquad specialists provided. From beginning to the end - first rate. It was obvious they were well qualified and they took special care to give us all the support we needed to use the equipment and answered any questions we had. When they left the area was completely cleaned up and they left a card in case we needed further support at any time. Amazing!

I had purchased a Samsung sound system and set it up. Googled settings and for some reason sound was only coming through the front sound bar - rear speakers just wouldn't activate. Called Samsung who decided system was defective and return. Best Buy sent their agent who went through my settings, showed me a YouTube test, and finally was able to determine the cause of problem that had to do with the Samsung settings. Agent was patient, informative, thorough, plus fixed the sound issue!

Jay did an excellent job of hooking up my speakers, receiver, and components. He even suggested that I get a universal remote instead of using the 5 other remotes that I had. He set it up and programmed it to operate all of my devices. I love it! He was patient and explained how to work everything. Then he had me practice on my own and ask questions if I got stuck. I would give him 10 stars if I could! Thanks you thank you thank you Jay!

The installer knew his job and did it well. I can enjoy the effects the sound bar produces.

Great sound and excellent installation by Geed Squad

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

The crew was prompt, prepared, knowledgeable, thorough, and attentive to detail and the needs of the customer. This was a follow up visit. I had not considered the value of mounting the soundbar to the tv when I first bought it. The previous crew, at my request, had made good recommendations to me. This crew was just a good as the first crew!

The first time it wasn’t set up correctly, we didn’t have sound surround, however the Geek Squad sent someone else out and he fixed it in a couple of minutes. The sound is fantastic. The technician was professional and extremely knowledgeable and he was very pleasant. Thanks again as always Geek Squad!

The guy was on time and courteous. He discovered why my sound bar wasn’t working right away.

The installers got the sound bar working but they were very rude to each other, and not in a humorous way.