Customer Ratings & Reviews

A third party was used for delivery and install. Had to ask helper to put mask on nose twice. Was told mask was too big. Picture of CDC guidelines was taken after install for affect only by the installers to send back to front office. But was not followed during install (trap and cones to mark off distance) even though distancing and disinfectant was applied to remote that was handled. Was asked to pay out of pocket for a cable that was not included/or was needed. Not sure which. Was told that it was an out of pocket expense for installer. And I could give him whatever I wanted to.

The gentlemen were very helpful in matching up all our speakers

I was very impressed with Jeff! He was courteous, neat, fast, and helpful! He set up my speakers, receiver, cd Changer, etc. In addition, he patiently explained how everything works with my new universal remote. Great service from Jeff.

The agent was proficient and professional. He completed the installation so that I was more than satisfied.

The Geek Squad representative installed my new TV and the sound bar. Did a good job. The sound bar reverts to off when you turn off the TV or pause a program. Very annoying...

The Geek Squad mounted and hooked up the sound bar, they we quick, and very professional. You could not ask for more!!!

I have had to pause the show, because I thought the sould was coming from another room

2 Geeks showed up and wih very little time had every thing hooked up and removed all he cartons. Would rate them A++. Would highly recommend them!

Overall ok , there were some issues with soundbar not coming in with tv. Total Connect wasn’t a lot of help either in this instance. I was able to find the fix on google

We’ve had an unusable Heos system for about a year. We’ve had other echo get it to work for about a week but it’s crash again. Frank fixes it within minutes! (Amongst other tasks) We’re so thankful to finally be able to use our Heos!

The Geek Squad connected our Sound Bar to our new TV. It sounds Great and is easy to use.

The agents are very personable and knowledgeable. I love the way they make problems go away with ease. If there's something wrong the geek Squad will fix it. Sometimes for no charge at all. Love Best Buy Geek Squad!

Excellent problem solving, thorough and attentive. Couldn't be happier.

Took care of my issues immediately. Very knowledgeable.

WE knew that with the new technology we wanted someone that knew what they were doing to set up everything. Our first experience with a subcontractor was not good, but when the "real" geeks came they were great!

The agent connected receiver, subwoofer to the TV & installed speakers. He was very courteous and professional. The agent cleaned up and organized as he went and kindly took the empty boxes to discard.

The 2 agents set up my 2 samsung soundbars for each samsung tv and suround speakers and showed the remotes how they should work

The geek squad connected my TV to all of my devices and even organize and bundle the wires so that they need leaf it down my wall. They were very knowledgeable and helpful in explaining everything I needed to know.

The squad that came to my house we’re the same crew that installed my home theater system. They reprogrammed my remote in literally 3 minutes then walked me through how to do it myself next time.

The Geek squad had to come back and set up the audio part components of the system due to a cable outage. The guys were quick and explained how everything worked. Very pleased with the service. Well worth the money.