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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 7,928 reviews
  • Rated 5 out of 5 stars

    Very efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came in. Reviewed order to connect hearing aid using Bluetooth to tv audio. Installed it, did not have to remove tv from wall which saved lots of money. Knowledgeable, efficient, professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really SUPER!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to install my new 65" Sony TV and hook up my Bose Surround Sound Speaker system. They did an amazing job and it makes a tremendous difference with the speaker system. I highly recommend the Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my soundbar no problem and explained how everything works. Great if you are buying a TV along with a soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geeks. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV installation went very well. Technician on time and explained the work clearly and my use of TV and remote. We couldn't be happier. He did a great job. Thanks Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted and hooked up the sound bar, they we quick, and very professional. You could not ask for more!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Srrvice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated all the help and knowledge both Ian and Spencer displayed in setting up TV and sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed tv and sound bar quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! Always use them, it just makes sense to me to have a professional do it. They recommended that I needed a power surge protector that I hadn’t purchased but luckily they had one on the truck. Yeah!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came in, worked quickly and efficiently and got the TV mounted and running. A quick tutorial later and we were watching our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys did a great job installing the soundbar and synching with our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great !! they came to my house on time and completed the job and then clean up !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful. I can now be assured of "quiet" when I mute my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with final outcome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents updated my stereo system. While it took 2 times (and about 3 mos) to do it and to get the correct equipment, I am happy with the outcome and they were great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad members. Very experienced and explained everything. Patient and honest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very informed and capable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad arrived early as scheduled and got the Tv installed quickly, made helpful comments to help me get the best sound system for my room. Evaluated my wi-fi and told me that it needed an update.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has become my "go to" service for all things involving installation. The level of professionalism shown by Josh and his partners has been demonstrated in his technical ability and customer service oriented attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, friendly, and reliable....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents are very friendly and knowledgeable. I feel very confident with Best Buy service agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a simple option for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and set it up very well. I recommend this service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    soundbar does not sync with remotes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar was an add on, it was a bit costly and I am disappointed that the tv required one. The power on and off does not sync correctly with the TV remote... as installed by the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. & Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected this item to the newly purchased 55" TV. Being "Seniors", there is no way we could have made the connection. Thank goodness for the Geed Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly figured what was needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh figured out exactly what was needed and got everything hooked up very quickly. I’m older and hearing impaired and he was very helpful and patient. He’s an expert.

    I would recommend this to a friend