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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 7,919 reviews
  • Rated 5 out of 5 stars

    They needed to troubleshoot my Samsung sound syste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and ready to go to determine if there was an issue with my left/right sound box amplification. Taught me how they operate and made sure they were operating properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Josh did a fabulous job installing my new television and sound bar into the wall. Juan double checked his work and was very patient showing me all the remote options. I HIGHLY recommend these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnected all old audio equipment and installed new system. Stayed while new system booted up to make sure all systems were operating as promised Both techies were polite and clearly communicated with me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first sound bar was not working so I had to go back to Best Buy and replace it with a new one. That one is working just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed sound bars and subwoofer quic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with Geek Squad and installation of sound bar and subwoofer on new TV with ease and efficiency. Equally satisfied with installation of sound bar to fix sound problem on original TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, polite, friendly, explained how the device worked and cleaned us the mess and took the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad handled my new TV knowledgeably

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my new TV and put it all together and placed it on my wall did an excellent job. Very professional and very knowledgeable of what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad always gets things done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris got my soundbar synced with the tv and fire stick quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have aphasia and can't write for long but I got to say that they did excellent job installing the TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected sound equipment for my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the receiver, speakers and subwoofer. They were really professional an polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a quick and clean job of installing the soundbar. Thank you so very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Erika, way very professional and displayed a deep understanding of the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad set up my soundbar and everything else quickly and effortlessly. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very effient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered on time and were very efficient very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love new soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and knowledgeable with setting up .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad problem solving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad solved my tv connection to my Sonos soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very knowledgeable and prepared.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in house Geek Squad have done an excellent, thorough, and expeditious job correcting past installers mistakes and solving system problems to leave me completely satisfied with my Inhome AV experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar set up completed successful in addition to the TV sound system also installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV, Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works perfect. Geek squad installed TV mount on wall and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue! We are committed to them to be our tech backup going forward. Technicians are friendly and most helpful to those of us born before the computer age began.

    I would recommend this to a friend
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