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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 7,923 reviews
  • Rated 5 out of 5 stars

    Great sound set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek guys set up and explained everything how to use and actually set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad know the stuff. Help hook-up my sound bar, StereoTV and Play station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from the agent... took his time and offered to help clean up after himself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superlative Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician, Moussa, was exemplary in every respect and exceeded expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rehooking of tv and accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents made quick work of rehooking my TV to all of my other components and organizing all the cords. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install bar and subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY service was great, they took their time with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jerry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick and his helper were very good, did a nice, clean and good job. We were very happy with the results. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent wore a mask and was very courteous as he installed our TV and attached it to all our devices. He made sure we had no questions about the TV or the hookups before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPER FAST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS WERE QUICK AND POLITE. I HAD THE UNIT INSTALLED FOR MY MOM. SHE IS VERY PLEASED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very informed and capable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad arrived early as scheduled and got the Tv installed quickly, made helpful comments to help me get the best sound system for my room. Evaluated my wi-fi and told me that it needed an update.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundsound sneakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was really nice and knowledgeable, he got my product to work. even though its hasn't work right since. but I think it may be my wifi. he did what was expected. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, professional and friendly. He took time to explain operation off. New sound board.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Informative and knowledgeable! Politeness and willing to answer questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did the setup and everything works great. I saw that some people had problems setting up the HDR and 4k and not having good results. I'm glad I had the Geek Squad do it since I have no problems and it woks perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really SUPER!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to install my new 65" Sony TV and hook up my Bose Surround Sound Speaker system. They did an amazing job and it makes a tremendous difference with the speaker system. I highly recommend the Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HLM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad will be setting up my tv and sound bar on December 15

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install with quality products…well done on everything!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, knowledgeable tech. Xxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent re integrated my bose soundbar and base speaker with my tv remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fine job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected a few minor issues from the original soundbar installation (issues that did not affect soundbar performance) and is working just fine with my new TV.

    I would recommend this to a friend
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