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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 7,923 reviews
  • Rated 5 out of 5 stars

    Perfect Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time Rondy worked on my equipment. In each case, he was the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I mentioned I had a sound bar in addition to the TV they jumped right in and set it up perfectly. The speakers were placed efficiently and cords tied off professionally .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew what he needed to do quickly and educated the owner in several areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that worked on my projector and screen were absolutely awesome. They helped with tech issues and gave great advice on how to maximize my usage of the products I bought.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sonos arc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sonos arc was replaced and subwoofer. Phillip Key was great and the Geek Squad. However we are still having sound issues and not sure this is from the TV or the sonos arc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and fast. Everything mounted and wires hidden along with explaining and setting up all basic functions for me. I didn't lift a finger, and it's all done and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very knowledgeable and friendly. Explained everything to us. Highly recommend him for installation of our TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional helpful staff to help make sure all customers get what they paid for , I would highly recommed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome. He came in and solved the problem immediately. He was pleasant and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar is great and I love that I could use my Totaltech to get it installed and help hooking to my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and capable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an involved installation of multiple TVs, with some challenges due to our location. But the Geek Squad handled everything professionally, and with obvious experience and capability. Awesome job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live the sound bar and added features geek squad showed me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech people were terrific. Tv was mounted perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and quickly and carefully set up the boombox. Friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great setting up our new receiver. They were professional and efficient. They explained everything as they went and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are techno-challenged. Great benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent. However, we are still having problems with the connection between the sound bar and the TV. We will be calling next week to set up another appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician was very good at getting my soundbar up and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again the two men, Josh and Anton from the geek squad. Both the guys were outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowlegable, professional and very courteous.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen were on time, efficient and friendly. Rooting for Best Buy to pull through, Total Tech is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support for my new tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. Knowledgeable, courteous and always get the job done. For me being a Total Tech member is well worth the price.

    I would recommend this to a friend
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