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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 7,923 reviews
  • Rated 5 out of 5 stars

    Expert Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded my television to a flat screen from an old rear projection set. Purchased a mount as well. First time using the Geek Squad. They did a great job and come prepared if what you bought needs upgrading.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected to my AV RECEIVER, and show me how to use it. But one request was not set up due to old components and was asked to buy another component.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was installed and the remote was explained to us. We had no idea how to install the soundboard ourselves even though they said was simple. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV, and sound system with no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick install with LG sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was quick to install the LG sound bar and addressed the issues we had with the previous VIZEO sound bar that was dysfunctional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another successful geek Squad visit!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, the Geek Squad rep who resolved my problem was wise, patient and successful in the needed repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kostos was excellent! Was eager to explain all the details related to the system. He's professional & sincere. High recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job solving the issues that occurred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reconnected my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent looked at the connector and agreed that it was slightly damaged - enough to fall out easily. Also turned the soundbar right side up. 8-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely; courteous; knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with an alignment issue for my TV mount; recommended a TV antenna that would work with the system; and advised on Sonos 2.0 controller upgrade. All good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why do it yourself?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this service to wall mount 2 big screen TVs and also to install a new surround sound amplifier. The service has always been quick and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv so well balanced I really really appreciate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV - great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you geek squad. They came on time. They did the work quickly, correctly, and cleanly. I highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team was very knowledgable of my product and competed the installation a a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This squad mounted 1 TV & installed another.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two TVs were set up, 1 was mounted on the bedroom wall and the other set up with soundbar effortlessly. They even helped us get an app set up for watching & went over all instructions with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squard is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The techs installed a new power board, re-mounted my TV and got everything to work better than when I installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got our system straightened out, and explained what they did, in addition to suggesting another wi-fi system that is new and Would improve our reception greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He connected my soundbar and speakers to our tv and did a great job setting it up to our specifications! He was ver friendly and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar to the TV and set the rear speakers as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very Prompt, knowledgeable, as well as helpful, she knew her stuff.

    I would recommend this to a friend