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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 7,923 reviews
  • Rated 5 out of 5 stars

    Great Crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Sanford did an excellent professional job. . .and saved me $$ on a couple items I did not need!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went out of their way to mount the soun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order for the new sound channel to be installed the Geek Squad needed to remount the tv to accommodate the size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy service. I was glad they were able to swap out the defective sound bar and replace with the new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kids that showed to set up my sound bar only had to turn the speakers off on my set so they refunded my fee. Once again Best Buy did me right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our TV and connected it to our sound system and DVD player. They explained to us how the new remote worked and made sure we understood the operation before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was being replaced and the techs handled all the reconnecting of existing devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great! They delivered our new tv, set it up and made sure we know how to use the remote. They used shoe covers each time they came into my hose, were respectful, funny and very polite..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was good..they mounted my tv and connected it to all my devices in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by the tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old blu ray home theater system replaced and all the speakers are mounted on the wall. Tech removed all the speakers and put new ones on. He went all the settings retied all the cables and provided excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that the technicians did was to plug in the existing sound bar to the new tv and plug in the lazer sound cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent solved home theater problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add-on speakers were not functioning. Geek Squad agent got all home theater equipment up and running properly within about 20 minutes. Everything working fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled at installing audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have my older (7 years) TV and sound equipment mounted to the wall and hooked up. The two employees that came to my house were knowledgeable and up to date as to the out of date equipment I own. Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't geek squad was 3rd party installers. Was very professional and fast, routine definitely down to a science.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my soundbar without too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up the soundbar to all my devices without too much trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my TV quickly. Excellent installation. Tha

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from nerds at Set Bay. I've been doing nerd insurance for 4 years. And I'm very pleased. Highly recommend to any home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer changed the presentation so that the remote-control unit will work with a minimum of effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a fantastic job installing our 85" Samsung QN90B television. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt with Geek Squad set up the Soundbar along with giving me advice on other items - was done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member installed the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and knowledgeable geek squad staff members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to the house to install the TV were very knowledgable about both the TV and the service. They were able to answer all our questions, and seemed happy to do so. We were VERY pleased with all they did.

    I would recommend this to a friend
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