Customer Ratings & Reviews

Sound bar stopped working , had geek squad come to the house and check it out. They found it had dropped connedction to sound bar and had pick up wifi and was only sometimes working. Had to powerball down and power up make a few adjustments and whala its now working great.

The agent connected the Sonos Arc and Sonos subwoofer to our TV. I don't think it's overly complicated to do that, but just wanted a professional to do all of the connections. The agent did a very good job in making all of the connections; he did seem like he was in a rush to get the job done so he could get to his next installation, However, he did answer my questions and let me know what he was doing.

The geek squad was too busy to hook up my soundbar to my sysrem, so they sublet the job to a third party who then sublet it to someone else who was just an installer. I was a bit upset rhat the geek squad refused to do the job, but the guys who came were very knowledgeable and got it working better thanthe geek squad did on the original unit.

Easy to install and set up. Great sound at a good price

Had 2 sound bars installed. One works and the other one doesn't. Tech seemed to have a lot of problems with the connectivity, since he left, one of the sound bars quit working, it doesn't allow any sound to come out. Don't know if this is due to poor installation or if the sound bar is not compatible with my Sony TV.

Joe did such a thorough job trying to adapt my TV Ears to our new TV~and after exploring several options came up with a winner! Thanks, they are working great. Now I can control my personal sound level without blasting out others in the room!

The agent connected my sound bar to my t. And showed me how to do ie myself if I mistakenly disconnected it. He was great

Don't underestimate the need for the Geek Squad unless you have a lot of training or knowledge. It is incredible the number of setting adjustments that needed to be made to our TV, Receiver, and 9 Speakers to get the sound quality perfect. It is amazing how the placement of speakers by just a few inches can make all the difference. Genius and Amazing are the only words to describe the Geek Squad (Austin and Jeremy).

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

I definitely highly recommend having professionals set up your surroundsound system, and adjusting all of the options as there are so many very happy!

Installed with absolutely no issues. Perfect! Was able to use a sound bar I had previously

The Bose Soundbar 900 is great. But the Geek Squad tech was top notch. Her name is Dedra Grover and she made sure that any question that I had was answered along with a demonstration. This individual is what your future techs should model themselves after. Great asset to the Best Buy team.

I have vintage stero equipment....Pioneer SX780 receiver and two hugh Bose floor speakers. Carlos was awesome in getting everything setup and ready when my new tv arrived. Two of his crew came out after tv arrived to swap out old tv for new tv and overcame small obstacle. It was a snug fit where I wanted my tv but after I explained I had measured before buying TV and yes it would fit, they got it done.

Very knowledgeable! Very efficient. Done very well and quickly! Very satisfied!

Overall I was suprised at how well the Geek Squad did in setting up my purchases. For most people it would have been just fine I suppose, but I'm in the field of testing in IT, and so a few things stood out such that I only went 4 stars. Pros: 1. Initially a site survey was done as there was some cable to be pulled. The people that came out (there were 2) were the ones that were eventually assigned to the installation job itself. This is a very big deal as little details can be lost otherwise. 2. All purchases (this was a complete upgrade except for speakers) were installed correctly and without any "parts run". I supplied some cables (shielded HDMI high speed) and they were used without question (no 'upselling'). 3. They were respectful of the room's contents and were very tolerant of two curious (harmless) small dogs. 4. The conduit previously installed was not done correctly. Geek Squad installers were very willing to create a workaround and just get the job done. 5. I did have a followup question, and I received a callback to the installer's cel in a reasonable amount of time. He did some research and also called me back again, also in a quite timely manner. Quibbles: 1. They reported encountering a problem with the wired networking in that room of my home. Instead of reporting it to me, they simply configured everything to the wireless network. The problem was that there was an ethernet cord plugged into a telephone jack (the jacks in my home can accomodate either). I'm not saying it was them that did so, I really don't know. But had I an opportunity to check into it I could have saved the trouble I'm going to now to reconnect everything to the wired network (it's a difference of about 20 MB throughput which is nice for streaming buffer purposes and the occasional software update). This is the one reason it's not a 5 star rating, the next thing below is pretty minor. 2. Labeling and neatly tying together where applicable of all the cables in the rats nest behind the cabinet would have been nice for future maintenance purposes.

The Geek Squad representative that hooked up the sound bar to the TV Did a great job. He knows product and within 10 minutes. Everything was hooked up properly and working efficiently.

It sounded wonderful and l really enjoyed listening to its sound productions

The agent mounted my TV and connected it to all my devices. The agent was very professional and took the time listen to all of my questions. The agent also took time to respond to these question and gave me answers that were clear and concise. The agent was also on time and very neat.

Efficiency is the key word. On time, friendly, and knowledgeable. I use them ALL the time. THE BEST!!!!!

After 30 years of good service, it was time to replace my front satellite speakers in my surround sound system. Two guys from GS arrived in the early afternoon and got the job done in 30 minutes. No problems anymore and I'm very happy with their work. Only improvement I'd suggest is to divide the arrival time into AM and PM units - so a customer does not wait the whole day.