Customer Ratings & Reviews

The Agent Chris came back to my home and reinstalled the wiring after the cable company changed his original set-up. My new Soundbar had been turning on automatically at 3 AM. He was courteous and efficient and saved the day...or I should say my sleepless nights! The several contacts I had with all the Best Buy staff from purchase, to scheduling, through the final reinstallation was phenomenal. They really do care that the customer is satisfied.

We are very pleased with the quality of service and care the two GeekSquad specialists provided. From beginning to the end - first rate. It was obvious they were well qualified and they took special care to give us all the support we needed to use the equipment and answered any questions we had. When they left the area was completely cleaned up and they left a card in case we needed further support at any time. Amazing!

Installation was difficult and Geek Squad handled installation. Sound is good but requires an extra remote for volume control.

Efficiency is the key word. On time, friendly, and knowledgeable. I use them ALL the time. THE BEST!!!!!

Very professional and helpful. They got it set back up and explained how it worked. So glad we have this membership!

The installer knew his job and did it well. I can enjoy the effects the sound bar produces.

I definitely highly recommend having professionals set up your surroundsound system, and adjusting all of the options as there are so many very happy!

The sound is great and guys were great with the install. Thank you.

Great sound, true theater level experience!!! Highly recommended!

The guy was on time and courteous. He discovered why my sound bar wasn’t working right away.

The Geek Squad installed my set, and I am delighted with their work. They arrived on time (first calling me to say they're on the way), put on shoe covers to protect my carpets, and did a fine, thorough job of installing my many components. They were courteous and really know their business. Since it was a flat rate, I didn't have any price surprises when they finished. I hired a free-lancer with my previous TV installation, and it cost twice as much because of unexpected problems.

The soundbar wouldn't connect to TV by HDMI arc. Nicklaus found the problem. A chromecast connected to the TV wouldn't let the soundbar connect by HDMI arc. Thanks to Nicklaus for solving the problem by disconnecting the chromecast. Now we get great sound.

The installers got the sound bar working but they were very rude to each other, and not in a humorous way.

The first soundbar was incompatible. Again sold to me wrongly but Thomas.

Can't compare this soundbar to others, as it's the only one we have ever purchased. Handshakes nicely with the LG C1 OLED TV - no need to use the separate soundbar remote - and fits perfectly and unobtrusively in a cabinet that houses the TV. Spouse says it makes British accents (hint, Masterpiece) easier to understand ... so this is a win!

I had multiple teams come in due to some issues with the equipment. Each one was awesome. They took time to show my wife and I how each system works and listened to what we would use it for. Excellent job and I feel great knowing it was installed properly.

John was the Best. Excellent product! Sound is phenomenal

We had some trouble with the first install.Then they sent Nick from the bridgwater store. He readjusted the settings and all seems great now.

The customer service representative was on time, very professional and attentive to all my concerns. He did an excellent job.

We're glad we had Geek squad come do all the installation of our audio equipment (record player, receiver, speakers and subwoofer(. Having the 24/7 Tech support membership discounts our installation cost and makes the experience even more worth the value of the service. The two guys who came and I wish I can remember their names were a great team. Covid protocols were followed as well. Highly recommend!