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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 7,923 reviews
  • Rated 5 out of 5 stars

    on time,polite and knowledgeable .....terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to make another appointment to connect my new cell phone to my Sonos System....wouldn't trust anyone else to do it.....Geek Squad always gets me back to business.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best & kindest Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was remarkably patient and explained what we needed to do to use the sound bar correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time fixed the issue in no time and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar was treated with the same care as the flatscreen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products were installed, clean up was made and the trash was carried away. Good Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation and a pleasure to have in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was exceptional. The team did a fantastic job at making with making it a clean and seamless installation. They were also very professional and did a thorough job. I wish we had gone this route sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV & Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very careful in setup and insured that we knew how to operate all components

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to solve issue I was having with my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so nice to have this service. I did not have to worry about a thing. I was given options or ideas of what works best, what looks nice, and what was the most functional. It was definitely worth he money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad was great. Very thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very thorough with explaining each step and giving options if I wanted different set-up. They were very respectful and accommodating in explaining how to use a smart TV. New learning for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use the Geek Squad and am never disappointed. They hooked up my 20 year old surrounf sound and programmed a universal remote and everything works perfect. Really competent, professional and caring install guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, good communication before they arrived, quick and clean work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installer , she was excellent, and she all the accessories to complete her task

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the ONLY way to go. Best Buy does a great job training their installers. Every single person we have ever had from geek squad has been very efficient and knowledgeable. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad come to install at time of TV installation. They were excellent in making sure all of my Bluetooth devices worked on the speaker in addition to giving great instruction on how to use the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. Because of the bracket I purchased, it was a difficult installation but the did a perfect job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plane53

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new sound bar. Much slimmer than my last sound bar. It’s too bad the sound on these larger tv’s isn’t better especially if you have hearing problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim and Linda

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan and Mike of Geek Squad from Best Buy are the Team to watch for timeliness, efficiency and salesmanship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home consult missed need for direct Ethernet connect to soundbar. Bryan worked hard to try to find way to complete while here. Required me contacting provider to address. Then able to complete

    I would recommend this to a friend
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