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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 7,923 reviews
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home consult missed need for direct Ethernet connect to soundbar. Bryan worked hard to try to find way to complete while here. Required me contacting provider to address. Then able to complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minor Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some initial confusion on the part of the Geek Squad members, the set-up of the new receiver and reprogramming of the universal remote was completed. Technicians did their usual great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third party set up my TV etc. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came over did a great job setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So grateful for the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So grateful for the Geek Squad. Neither of us are techies, and they knew exactly what they were doing. What a relief to have a professional job done by the Geeks! Our audio system is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad SONY Soundbar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our new SONY SOUNDBAR when they set up our TV. Also set everything up to work with DISH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome per norm in handling my service requests. They utilize safety protocols upon entering my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew their stuff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents quickly connect the Sound Bar, to my Sony Bravia, and explained how to select the proper sound source.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth as silk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and professional. Knew his stuff and gave good suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman who did the installation was very professional. Could not have been more pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very quick and effective installing my TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read about the good service from the Geek Squad and it is true. They came installed my sound bar and showed us how to work it in a minimum amount of time and fuss. I was very pleased to have them do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hooklng up my sound bar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just OK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad connected the wires OK. Synchronized everything didn’t give me much of a tutorial on the remote. Took him about 10 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out before you knew it. They knew what they were doing and were very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my equipment , tested for proper functions and demonstrated proper use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad personnel are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, courteous, and instructive in delivery and setup of my new soundbar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think they should have installed the wall mount. I did not realize that they came with the sound bar. This probably should have been an option. Otherwise all else was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted tv & everything attached to it-very quick & efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came out to install a receiver and even though I had issues after he left they came back and fixed it fairly quickly. Im good at this stuff but he spent hours setting up so out was well worth the price paid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    East set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of the sound system was easy without any problems.

    I would recommend this to a friend
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