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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 7,928 reviews
  • Rated 5 out of 5 stars

    Professional and courteous installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He updated me about his arrival time and took care to neatly install the equipment. He patiently explained the operation of the equipment and made sure everything worked satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable on Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that came to our home were very knowledgeable regarding the products we had purchased. The installation went smoothly and time was taken to show us how to operate the equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad SONY Soundbar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our new SONY SOUNDBAR when they set up our TV. Also set everything up to work with DISH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was professional & extremely courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my new TV and installed supporting devices and explained any questions we had in an highly knowledgeable manner,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to have Geek Squad do the professional install of our replacement sound system. Good job. Was even a learning experience for him -- first turntable he had ever installed in a system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANK YOU

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff guys were great setting up the sound bar and showing us how to work equipment. Please thank them again for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim and Linda

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan and Mike of Geek Squad from Best Buy are the Team to watch for timeliness, efficiency and salesmanship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv knstallatin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came , who came and installed our 60in tv was very helpful and knowledgeable he even helped figure what the best way to set up our tv to better accommodate our space in our living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech showed up within 15min of the start of the 4 hr window. After setting up, he took the time to go through everything with me and make sure I was comfortable with the TV and Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best & kindest Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was remarkably patient and explained what we needed to do to use the sound bar correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The fellows who installed my tv and accessories we

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greek sq installers were very efficient and professional with their installation and knowledge. I only problem was getting another appointment to install my smart devices; lights, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick audio installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul was able to quickly install my new audio receiver to my surround sound system. He explained the new features of the reciever and took care of the old reciever. I would use Geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The technicians were knowledgeable and spent time helping me become familiar with operating the TB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the soundbar very efficiently. They tested to ensure everything was working properly. They were very polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my soundbar without too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up the soundbar to all my devices without too much trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job with installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad set up my new TV and sound bar. They did a great job. Talked to me through the whole process. I was very impressed. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy does it RIGHT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job! They were like Santa’s elf’s. They were efficient and personal! I couldn’t have been any happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees only the best!! I will be renewing my contract!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of everything for us, removed the old TV, mounted the new TV and hooked up the Cable and sound Bar. Showed us how to use the new TV. They were Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my sound bar so it worked correctly. They had a little issue with it connecting and they kept working until they got it working right.

    I would recommend this to a friend