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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 7,923 reviews
  • Rated 5 out of 5 stars

    THANK YOU

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff guys were great setting up the sound bar and showing us how to work equipment. Please thank them again for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only were the Geek Squad team early and efficient, they were extremely helpful in explaining things in plain English. In short, they knew their stuff and were a pleasure to work with. Two thumbs up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic people. Knew all there is to know about setting up our new TV, and making fine tuning adjustments. I could not praise them high enough, Thanks to Estaban and Kevin. You're the greatest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service, from the geek Squad from the Start

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up is exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was fantastic. Our LG tv and sound bar were quickly setup for our use. Enjoyed having a knowable person available for our setup...... thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service all around. The installers were polite, professional, on time and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lloyd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection was made properly and the agent was able to put all components working from one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new TV, Soundbar and wall mount. Kamryn was professional, instructive and and all around lovely young man. He is an asset to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy life for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing short of awesome! They showed up on time, were very professional, and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine no problems. What can you say about the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My person who came over was so competent and helpful. He made sure I understand all he set up and he was very accommodating. Excellent job and I would call again to set up any electronic or get computer help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable about equipment and quick install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived within the appointment window and was friendly. Very knowledgeable about home theater installations and the was quick to set up the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samuel is a pro. Very knowledgeable and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samuel was great. Job done well, explained the operation of the new equipment, cleaned up everything and was friendly. A great representative for your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was on time, courteous and very helpful in explaining how to use my equipment! I would recommend this young lady to anyone needing help with TV and sound installations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pldjanssen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great and very knowledgeable. Would definitely use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that came to mount our TVs and Sonos did a great job. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech! Solved my issues with the best advice I've gotten in years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was placed in correct location I asked for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an outstanding job connecting my home theater system. Also, he did a great job explaining what he just completed. I would recommend this to all my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call GEEK Squad a second time to reset my sound bar up. First time was a subcontractor. Actual Geek Squad was excellent. It took no time to fix my issues.

    I would recommend this to a friend
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