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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 7,923 reviews
  • Rated 3 out of 5 stars

    Lip sync errors not fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer could not cure lip sync errors even though house has 500mbps signal.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Clear voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 300 Sound Bar clear voice is my problem with understanding what is said . I still don’t think it is functioning correctly. I hope that it can be fixed, but it will need to have the tech to come back .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad LG Sound Bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job of delivering and installing the LG Sound Bar. They spent the needed time in providing instruction on how to use the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came in went right to work and had it all set and working in no time. Then walked me through the procedures making sure I understood all of the operations and that all of my questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Palm Desert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very professional job. They arrived on time and were very knowledgeable about all the questions I had for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install sonos and surround sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and information on the speakers, Alexia, and Sonos was easily understood and very informative. They were all a great help and fun and friendly guys to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad soundbar was quick and professional. Good guys took the time to show me how to use the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my Bose sound system (sound bar 700 and subwoofer) to new QLED TV. Everything works together using one easy to use remote. Excellent service provided!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert was super knowledgeable and patient. He performed his work like a professional and did excellent and thorough work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up with out any issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What ever electronics you need go to best buy. Make your purchase and join total tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about Geek squad. I have had them install a lot of different components in my house and they are always very professional and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service and advice. We hadn’t bought some of the necessary components with our TV. They explained everything I needed and guided me. Indispensable service. Great guys to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two guys showed, resolved my issues, found out my existing receiver was good. took back the new one, and made sure i was credited for the one i didn't need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed the item in a normal fashion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad tech installed and made all connections and tested working in a proper condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset the sound bar with the tv. I feel this could have been done with a agent over the phone. This was not rocket science.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squd are professional and courtious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and soundbar and connected everthing to my wifi quickly and effiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max did excellent job explaining how to connect our old sound bar and better yet how to install a new one if/when we get one. It will be easy and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast installation of my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents paired my sound bar with the new TV remote so that I went from 4 remotes to just one to operate the system! Then they thoroughly explained how to work the remotes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick setup for stereo and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a renovation, I had to unpack my stereo and speakers. They put the entire setup back together again with the new TV and power conditioner. The only thing is I wish the wires were a little better organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great team install our new sound bar system and did so in a small amount of time!

    I would recommend this to a friend
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