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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 7,928 reviews
  • Rated 5 out of 5 stars

    Superb service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were pleasant & respectful. They hooked everything up and explained to me how to operate everything. They were very friendly and patient as I asked many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation tech was great (Kush). Did an excellent job wall mounting and synching the tv with the soundbar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall..good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here earlier than expected, and did a quick install. I had to call them back twice for other issuses but were quick to respond eventho nothing was actually solved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time and called to install early. The agent was very impressive and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added an over the antenna and needed to have it set for audio to my receiver. Andres from the Geek Squad did a great job! He also did our home theater install so we wanted him back to do this job too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ussue was resolved qithin the hour

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer lost the ability to cast movies from my computer to my tv and the tech spent an hour tuning up my computer and installer the casting icon and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very fast and courteous. I wish everyone that come to a person home would be courteous and understanding to your needs.Thank you Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system completes the setup for us. The Geek Squad set up everything with no hassle and were able to leave with us being completely satisfied with their handling of the new purchase .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did nice job installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were personable, efficient and knowledgeable and took care of the setup, etc. Overall, a very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, good communication before they arrived, quick and clean work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MOUNTED 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV MOUNTED AND ON WALL AND I WAS GIVEN INSTRUCTIONS ON HOW TO OPERATE MY TV AND SONOS SOUND SYSTEM. I WOULD RECOMMEND THEM TO ANYONE NEEDING THESE TYPE OF SERVICES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that came to mount our TVs and Sonos did a great job. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV and sound bar with ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys did a beautiful job and were very respectful and explained and answered all my questions. Top notch service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the Geek Squad Technician on his knowledge of the installation of my 55" LED 4K TV, as well as programming my new Remove Control with my 6 other Home Theater Accessories!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad support has been great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a couple of visits now getting our AV installed and set up. Jeff has been terrific....professional, knowledgeable, efficient. Could ask for better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to have the Geek Squad to set up our new receiver for our home theatre system. They quickly finished my setup that I couldn't figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and delivery in an hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came in and mounted TV and connected devices and made sure all worked. They took the time to make sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar to television hookup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my sound bar to the tv and allowed me to be able to hear it thru my headphones. Dave was extremely professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came through as always! Quick to work and helpful throughout the process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my tv and sound in a timely manner and where on time . Which doesn’t happen with other services.

    I would recommend this to a friend