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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 7,923 reviews
  • Rated 5 out of 5 stars

    GEEK Squad installed all units in a timely manner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were most outstanding installing all the components. Informing me as they set up the equipment and how to use it. They also remounted the old TV in living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend GS to all my "old" friends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always helpful, kind, courteous, patient in explaining how things work. They always make sure everything works properly and that you understand before they leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation tech was great (Kush). Did an excellent job wall mounting and synching the tv with the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Luckily for me, tech had another mounting kit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had to buy another mounting kit cause the studs were further apart in our drywalls, but the tech came prepared with another mounting kit and it was decently priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All audio components were connected they way I wanted and all work together.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good set ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Send that helped me was very friendly and did a great job. I especially appreciated that she cleans up after she left and helped me take a TV to the garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup Went Great By Geeksquad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    let them do it. it's worth it. it was nice to have best buy handle the complicated parts. I have never had a best buy squad come to my home that was not extremely professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT INSTALLETS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALWAYS CALL ON THE GEEK SQUAD FOR HELP WITH CONNECTIONS. THEY KNOW THEIR STUFF AND CAN ALSO ANSWER QUESTIONS. WHAT A BUNCH OF SMART PEOPLE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ad-on Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Bar works great. No issues with it, like being at the movies, only get to watch everything at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys who did the work were phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about Shawn and Kyle that did our install….they were nice, knowledgeable and very respectful of my many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justin and Anthony added VCR to Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both were very diligent to give the best possible connection for my analog device given my home theater is digital and all devices connect via a digital receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just have to pull it out a little get remotes to work on the infrared signal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GS installed my add-on speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was very courteous. He knew exactly how to assist with my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks are Great. The scheduling and delivery software they use is worse than a third grader moving pebbles on the sand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time respectful and very knowledgeable. The agents called us to confirm delivery and set up the tv fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the soundbar very efficiently. They tested to ensure everything was working properly. They were very polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my sound bar so it worked correctly. They had a little issue with it connecting and they kept working until they got it working right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    THE GEEK SQUAD DOESNT KNOW WHAT THERE APOINTMEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the apointment paRt sucksTHEY SCEWED UP 3 TIMES SAID THEY WERE COMING NO SHOW ALL THREE TIMES ME AND THE WIFE NISSED WORK 3 DAYS

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped us with everything. Were super happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install is Easy when a Geek does it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always request Chris L from the Portland store because he is amazing. He knows my house and recommends the right product for my job. He brings it and installs it. Trust him implicitly.

    I would recommend this to a friend
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