Customer Ratings & Reviews

Excellent service. Rep set up TV and soundbar quickly and explained everything!

The agent was able to resolve our two issues quickly. The set is now working properly.

The tech was very fast and courteous. I wish everyone that come to a person home would be courteous and understanding to your needs.Thank you Best Buy!!!

The agents were very knowledgeable and assembled everything in a timely manner. Agent Kyle was exceptional.

The sound bar was an existing one for the previous television. The agent simply unplugged it and plugged it back in. It took about 1 minute and cost me about $50 for the “service.” The agent did plug it in well. The lower rating is because I think it was ridiculous to be charged so much for plugging in a device. I have had many excellent visits from Geek Squad prior to this one.

Geek Squad technician attached sound bar to television

The person is very knowledgeable, he is very kind and patiently worked and made it work.

The cables were misplaced in our recent move and were need to set up my Bose sound bar and sub woofer

The tech hooked up my sound bar to the tv and allowed me to be able to hear it thru my headphones. Dave was extremely professional and personable.

The agent came out to replace soundbar but he was able to fix problems with the olden quickly and easily. Great job! Honest and saved me hundreds.

Installer was very helpful in helping a low tech old guy understand how to operate the unit

Had the team install audio for my mother who lives 5 hours away. Great communication and service. Mom was happy too

The install team was awesome. They were in the middle of the holiday season. Super busy.

When we ordered our system, we forgot to mention that we wanted to receive FM radio stations on our receiver. One call to the Geek Squad fixed that problem in no time at all.

The agent was nice enough but didn’t perform a complete connection service, as he said he didn’t have the tools that Home Theater has in order to conceal the wires on my two surround speakers. So, the surround speakers were not connected. I didn’t get what I thought I purchased. Several plastic zip ties were snipped and removed from my wall mounted TV, but new ones were never reattached.

Good job, professional and understanding. Continue the good work

The Geek Squad techs were great. They did an excellent job mounting all of the components for my home theater and setting it up!! Very professional!!

Great service. Great techs!! On time and quick and great commmunication

I was grateful to get the help for the technicians. They willingly let me ask questions and gave me the help I needed.

we ended up not using the sound bar but I'm sure it would have been excellent and the Geek Squad guys ere ready to install it if I wanted.