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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 7,928 reviews
  • Rated 5 out of 5 stars

    They are experts at mounting tv to wall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so efficient setting up and installing the TV and mounting the Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn and his team did an excellent job installing my new system. They were on time, clean and very courteous. They did an incredible job and everything works great and my home looks wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great work Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad agent that did the work on installing my sound bar was great and work and told me what they were doing and made me feel very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save the hassle of doing it yourself. If you have the money but not the time. Very professional service for not a lot of cost. And the professionalism of a qualified representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was quick and very well organized. All options were explained to me in detail until I understood. Everything was tied together very neatly and all was cleaned up before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technicians they sent were very

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledge able and showed me everything I needed to know . They even helped me with my other TV. If and when I have to have someone help me with another set up they will be the first ones I call

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incomplete Sound Bar Connect Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was nice enough but didn’t perform a complete connection service, as he said he didn’t have the tools that Home Theater has in order to conceal the wires on my two surround speakers. So, the surround speakers were not connected. I didn’t get what I thought I purchased. Several plastic zip ties were snipped and removed from my wall mounted TV, but new ones were never reattached.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    TV install satisfactory, computer less than .....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer installment less than satisfactory. Geek didn't explain anything about how to use it. I ended up having a private consultant come in and make adjustments (like hookup the wi-fi) and show me how to use it. The TV installation was satisfactory, though the agent forgot to take away the boxes . I have had satisfactory use of GS and take some of blame for computer install -- I should have asked more questions

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback, John. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a great 50" tv. Service contract and installation provided were superb. Staff courteous and helpful. Geek Squad is such a blessing to those of us technology challenged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came to my house were on time, introduced themselves and performed their job very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are legit. They are very professional, fast, and know what they are doing. They cleaned up everything after they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection of tv system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed my t v and sound bar system. He also connected my streaming system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar and was extremely knowledgeable. Wasn't sure it would work for my TV, but got it done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad's performance was excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so helpful. After the sound system was installed, he reviewed its operation and answered all our questions. His manner was friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected all my devicrs quickly and ef

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TVs and devices. Arrived on time and were friendly a d acknowledged.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very knowledgeable techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech. was very knowledgeable and soon had the system up and running without a hitch. If you have questions and are not super tech savvy about your set-up, get assistance from the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job setting up--but since I did not need the cable I purchsed, I sent it back with them, but never received the credit. Only later was I told I have to go into the store myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Edwad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad do several installations at my residence. I was happy with all of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. They set up two wall mounted smart tv's with receiver and universal remote. They were very professional, worked well together and had us up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hooklng up my sound bar.

    I would recommend this to a friend