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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 7,923 reviews
  • Rated 5 out of 5 stars

    Installed Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Customer Service and great work.outstanding knowledge and very quickly assessment of problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG QLED TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed LG QLED TV above the fireplace mantle in less than 45 minutes to the tee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    if you busy like me, have Geek Squad install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the small price I paid for Best Buy to install, it was well worth me not having to spend hours hooking up and then having something never quite work right...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that put the HDTV mount and Soundbar mount were extremely pleasant and friendly. They did their job in a timely and knowledgeable fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in did a great job- cleaned up nicely and were on their way- Couldn't be happier and would refer them out to my friends and worker!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome …………………………………………………………………………………………….:..:::

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgeable and had our sound bar, TV, and direct TV box quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best and most consistent service as always. Why I always come back to Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the Best Buy Geek Squad technician. Took the time to explain the set-up as well as the functions of new Harmony remote that was included with our work order. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came out and hooked up the entire system, was very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv and connected all devices! They worked until it was all complete!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 85 Sony and wanted a 5.1 sound bar and really like Vizio sound system that has Atmos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek=Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks quicky identified and corrected issues with my Home Theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the geek squad are always knowledgeable, on time and great to deal with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up the audio to my new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up my present audio system to my new tv. They made sure speakers were balanced and we understood how to get the most out of my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that did my installation were great. Very good at their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fast and professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted my New 65” tv and connected it to all our devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful. Answered all my questions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up my receivers upstairs and in the basement. Checked all the speakers. Answered all of my questions. Very polite, courteous and pleasant to work with

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Geek Squad installed my TV and Sounds system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was good but the service fees are not clear. The store needs to educate their Sales people about Geeks services and charges.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad does a nice installation with all there products. Nice, polite, very knowledgeable about there products.

    I would recommend this to a friend
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