Customer Ratings & Reviews

I had multiple teams come in due to some issues with the equipment. Each one was awesome. They took time to show my wife and I how each system works and listened to what we would use it for. Excellent job and I feel great knowing it was installed properly.

We were having some problems with tv just shutting down.I had a Geek contract. They came out, said Ineeded a new board. Ordered in, had call 2 to insert. geek came, installed board. TV did not work. Wrong board shipped, he spent some time on phone, put board back in, had to wait for another new board. Had another geek to install sound Barr. I got confused with who was going to be here when.Another new board arrived. Was installed set works as it should. I really feel the men the Geeks send out are tops, the schedule makers leave a lot to be desired.

These guys were GREAT. They sussed out our problem which required many (5?) steps to reset using the controller and rather deep commands. In addition they gave me a quick assessment of out system in general. A+

They mounted my tv and sound bar very professional look and all

The first person who called said that they were running behind so they were going to send somebody else and that person was just absolutely phenomenal one now that they're way was extremely extremely patient made sure I understood everything that was one of the best experiences I have had through this whole ordeal of me trying to get all this set up I cannot think her enough the politeness best service ever from her

This is the best money I have spent in some time. Kendall was wonderful and went out of his way to make sure he took care of everything and answered all my questions. He not only connected my Bose sound bar; he also changed a number of settings on the new TV and cleaned up all my cable clutter behind the TV and explained easily how all my components would work together to create the experience I wanted.

The sound bar is fantastic. The first guy that came was a jerk. The second geek guy became was very professional, and a great guy would recommend him highly.

Joe did such a thorough job trying to adapt my TV Ears to our new TV~and after exploring several options came up with a winner! Thanks, they are working great. Now I can control my personal sound level without blasting out others in the room!

Sound bar stopped working , had geek squad come to the house and check it out. They found it had dropped connedction to sound bar and had pick up wifi and was only sometimes working. Had to powerball down and power up make a few adjustments and whala its now working great.

The sound is great and guys were great with the install. Thank you.

I received my Yamaha 7.2 channel receiver just after the first of the year. The Geek Squad didn’t really satisfy me, but based on my less than sterling review, Geek management on their initiative contacted me and offered to solve the problems. Yesterday another team came out and did a great job. Now my system sounds just like what I expected, and the features I wanted all work. Best Buy’s cares about customers. They make things right.

Stuart, the tech expert, worked here about 20 minutes to get our sound bar working well again. He was pleasant, personable, efficient and very knowledgeable - a great experience, just like one of our previous visits from the Geek squad personel.

The guys were great. They took the time to show us how to properly use the new head phones

The Agent Chris came back to my home and reinstalled the wiring after the cable company changed his original set-up. My new Soundbar had been turning on automatically at 3 AM. He was courteous and efficient and saved the day...or I should say my sleepless nights! The several contacts I had with all the Best Buy staff from purchase, to scheduling, through the final reinstallation was phenomenal. They really do care that the customer is satisfied.

Can't compare this soundbar to others, as it's the only one we have ever purchased. Handshakes nicely with the LG C1 OLED TV - no need to use the separate soundbar remote - and fits perfectly and unobtrusively in a cabinet that houses the TV. Spouse says it makes British accents (hint, Masterpiece) easier to understand ... so this is a win!

The squad installed our soundbar to perfection! They were on-time, professional, efficient and explained how everything works. We couldn't be happier!

With the advance electronics today you may need the advice of a good technician. The cost can save you money in the long run. The Geek Squad at Best Buy can recommend the right equipment and finish a professional installation.

Tech was very knowledgeable, polite, was done setting up within 20 - 30 minutes. And explained to Suzie & I how to use the equipment properly. Nick was a Geek Squad ALL - STAR

Installation was difficult and Geek Squad handled installation. Sound is good but requires an extra remote for volume control.

Love the sonos speaker it added great sound. I highly recommend the sonos speakers.