Customer Ratings & Reviews

Don't underestimate the need for the Geek Squad unless you have a lot of training or knowledge. It is incredible the number of setting adjustments that needed to be made to our TV, Receiver, and 9 Speakers to get the sound quality perfect. It is amazing how the placement of speakers by just a few inches can make all the difference. Genius and Amazing are the only words to describe the Geek Squad (Austin and Jeremy).

I have vintage stero equipment....Pioneer SX780 receiver and two hugh Bose floor speakers. Carlos was awesome in getting everything setup and ready when my new tv arrived. Two of his crew came out after tv arrived to swap out old tv for new tv and overcame small obstacle. It was a snug fit where I wanted my tv but after I explained I had measured before buying TV and yes it would fit, they got it done.

Sounds great, we love our purchase. It was a easy setup

Very knowledgeable! Very efficient. Done very well and quickly! Very satisfied!

After 30 years of good service, it was time to replace my front satellite speakers in my surround sound system. Two guys from GS arrived in the early afternoon and got the job done in 30 minutes. No problems anymore and I'm very happy with their work. Only improvement I'd suggest is to divide the arrival time into AM and PM units - so a customer does not wait the whole day.

We're are so grateful for Chris & Nick who came by today. First of, they both have an awesome attitude, very knowledgeable, great teamwork, & customer-oriented. There's no doubt that they're going to be our best choices when we need anything done. Again, kudos to Chris & Nick!

This is the third time I’ve had the Squad in to set up different components. This team was just as great. The teams always call the day prior and the morning of the appointment. They donned proper PPE, including booties. They were knowledgeable with the equipment and took the time to provide instruction. I highly recommend this service. These guys and gals are Pros.

Geek squad did everything perfectly and arrived on time and clean up boxes and other trash that the equipment was delivered in

Overall I was suprised at how well the Geek Squad did in setting up my purchases. For most people it would have been just fine I suppose, but I'm in the field of testing in IT, and so a few things stood out such that I only went 4 stars. Pros: 1. Initially a site survey was done as there was some cable to be pulled. The people that came out (there were 2) were the ones that were eventually assigned to the installation job itself. This is a very big deal as little details can be lost otherwise. 2. All purchases (this was a complete upgrade except for speakers) were installed correctly and without any "parts run". I supplied some cables (shielded HDMI high speed) and they were used without question (no 'upselling'). 3. They were respectful of the room's contents and were very tolerant of two curious (harmless) small dogs. 4. The conduit previously installed was not done correctly. Geek Squad installers were very willing to create a workaround and just get the job done. 5. I did have a followup question, and I received a callback to the installer's cel in a reasonable amount of time. He did some research and also called me back again, also in a quite timely manner. Quibbles: 1. They reported encountering a problem with the wired networking in that room of my home. Instead of reporting it to me, they simply configured everything to the wireless network. The problem was that there was an ethernet cord plugged into a telephone jack (the jacks in my home can accomodate either). I'm not saying it was them that did so, I really don't know. But had I an opportunity to check into it I could have saved the trouble I'm going to now to reconnect everything to the wired network (it's a difference of about 20 MB throughput which is nice for streaming buffer purposes and the occasional software update). This is the one reason it's not a 5 star rating, the next thing below is pretty minor. 2. Labeling and neatly tying together where applicable of all the cables in the rats nest behind the cabinet would have been nice for future maintenance purposes.

Jamal Walton installed my Sonos Soundbar today. He also helped me setup the volume control on my phone. He showed me how to add Sirius and Amazon music to the Sonos app to listen to music on the soundbar. Great customer service

The sound bar is fantastic. The first guy that came was a jerk. The second geek guy became was very professional, and a great guy would recommend him highly.

The originally purchased Samsung Soundbar failed about 1-2 mos after install. This probable defect was also noted by Johnny of Soquel, CA store when he performed an attempted trouble shoot. So, after some phone haggling with Geek Customer Service (they initially wanted me to remove it from the Geek installed wall hang and hand carry it in, but I did not want that responsibility and stated that's why I have Geek Squad membership. I then authorized purchased another identical soundbar and Johnny came back with it and successfully installed. It's still working well. So the original Samsung Soundbar was probably defective as I did bring it in to the Soquel store after Johnny detached it. Then it was shipped off somewhere from there for a for diagnostic. Johnny was exemplary throughout!

The best sound bar i have had so far, worthy of the price. All of my friends that have visited my house have opted to buy this same model. This sound bar produces quality sound and bass, i recommend this to anyone who loves sound with heavy bass.

2 excellent gentlemen ironed out all of the connectivity issues for our new Sony TV and soundbar

The techs were very knowledgeable about my setup and had it working correctly very quickly.

Tech was very knowledgeable, polite, was done setting up within 20 - 30 minutes. And explained to Suzie & I how to use the equipment properly. Nick was a Geek Squad ALL - STAR

The tech who connected my soundbar was fantastic. Very professional. Very knowledgeable. Answered all of my questions. Great service!

love it works great. sound is wonderful. music videos like being at a concert.

Very convenient, technicians are very professional plus on time, it is a pleasure to call for service and easy to schedule as they are really organized and punctual to their appointments, the best decision I ever made

I think the Vizio Sound Bar I purchased represents a GREAT Value for the price paid! It was installed quickly by the Geek Squad and it sounds great. I had them place the 2 additional speakers on the TV stand facing the listening area and it sure sounds like surround sound and the tv dialog is much better - more clear and concise than with just the TV speakers. Love it!!