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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 7,928 reviews
  • Rated 5 out of 5 stars

    Diagnosed problem and repairs were completed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were professional. Answered any question that I had. I would definitely call geek squad if I have any problem with my system. Great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and well worth the money. Got the connections done neatly and efficiently. My only complaint is that he didn’t explain a few key instructions before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar wouldn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After phone assistance could not solve the problem, an in-home service guy came. He was able to solve the issue in a matter of 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would have created a mess if I tried to do this, Josh, from Geek Squad was helpful, and talked to me in such a way that I was able to understand how things worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians worked to have the remote with Xfinity paired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was very professional and curtious and experienced at setting up my phone as well as helping understand its new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any of the geeksqyad services the agents go out of their way to make sure your satisfied with their service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV sound issues solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was on time. The problem was quickly diagnostic and dove. The truck also found an additional problem and fixed that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung sound bar and woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new sound bar and subwoofer were brought in and connected and everything is working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time. They set up my entire sound/TV system. They were efficient and everything works great. I would recommend this service to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job! I would highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were well versed on the equipment installed, courteous, clean, conscientious and seemed to genuinely care about the job the were doing. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally pleased with Geek Squad installation of sound bar. He was very knowledgeable and professional. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    squad setup sound system .. works perfect and no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Employee Tom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specified the same Geek Squad member to install the sound bar being pleased with his experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and great at providing advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order was not booked right at Best Buy system, but technician came out and immediately knew what to do, helped me with a few additional things (at extra cost of course).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    did a great job installing my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job insatting my tv programed my surround sound bar showed me how to work everything and did a great job with clean up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK squad was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to trouble shoot a connection issue between our AppleTV, DVD player, Bose System, and Smart TV so that it operates seamlessly now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of installing my purchase. Made sure everything was working as it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad did everything very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my TV and hooked up all my cables for my receiver. And they did a very neat and efficient job.

    I would recommend this to a friend