Customer Ratings & Reviews

I love my Geek squad!!.. the 2 gentleman that came to my home to install my tv and tv mount, we’re absolutely amazing they set up my tv very quickly and had the time and patience to show me how to use my tv, great customer service.

Purchased a Hisense Roku & added a Soundbar Connect from Best Buy. Glad i made this add on. Listening to movie es & sports is much more exiting with it. For the cost, this is a nice soundbar unit. Geek Squad quickly got me set up & connected. They were professional & very pleasant.

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, connected the new Sony sound bar to the TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

Originally established a window of time I was scheduled for device. I was kept in formed of the time as they completed other customer’s service. This was extremely helpful. They diagnosed the issue I had and provided the solution in short order.

after I purchased my 85" Sony TV and my Bose Soundbar and my Bose sub-woofer and sur round sound speakers. they gave me good instructions on how to use it I gave the Geek Squad a 5 Star because every I call on them to fix no matter what it is they get is going very quick. been with them for many years.

the guy who came to set it up seemed to know what he was doing. it lasted 6 days before it didnt work and when I tried to get the person back out nearly immpossible. It has only been 6 days. I had to talk to 8 different people before one would set up another appt to fix what was done 6 days ago. Not happy with the custmmer service or attempting to get this taken care of. I think I am done buying too stressful

The squad installed our soundbar to perfection! They were on-time, professional, efficient and explained how everything works. We couldn't be happier!

They hooked up my sound bar, and explained the workings of my bar, plus my tv.

The initial installation was very good; however, the follow up has been non-existent. Talk about customer no-service; this is the epitome. I have several problems that I think could be resolved on the phone or with on-line help but I cannot get any help. I'm told that your techs can't make house calls, but how about using them for telephone and on-line support.

2 excellent gentlemen ironed out all of the connectivity issues for our new Sony TV and soundbar

The Geek Squad Team Members were great, they faced some issue with the In wall speaker installation but they tried their best installed the speaker successfully, I am facing some issue with the woofer & they have even scheduled a troubleshoot visit for the upcoming week

The techs were very knowledgeable about my setup and had it working correctly very quickly.

Derrick had to scramble to get the correct equipment for the scheduled installation which was delayed because he was not provided complete information so we basically lost the morning waiting. However, once he was ready late in the afternoon, Derrick stayed until about 8 pm to get the installation correct. He did a remarkable job and we were lucky to have him do the work.

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

We were having trouble with a sound bar, cutting in and out. The technician came on time, with a very friendly attitude. She helped us figure out that it may be something as simple as a cord, and left us with options to follow up with if that did not work. The new cord worked perfectly, and it has been the end of our problem with the sound bar. It was a much easier fix than when we talked to their people from the Best Buy plan, he told us that we would need to take the TV and sound bar back to the store which it’s a 75 inch TV and we are both in our 70s not going to happen. So we were very happy with the way the young lady helped us out, great service would definitely have her back

Agents had this soundbar installed in an 3/4 of an hour. Clean, crisp sound. The agents, Carlos and George were terrific. Knowledgeable, easy to understand and not a bit of mess. great install. Thanks G.S.

The delivery guys were nice and had the TV ready to use in a short time. They helped me to get stared with Web OS and the remote control. I am happy with the service and the help I received.

Only reason to give a 5 star is because there is no higher rating. Top notch service, top notch people. Knowledgeable, helpful, patient........can't say enough positive things about the guys who came to install the Soundbar.

love it works great. sound is wonderful. music videos like being at a concert.

Getting this wireless system set up was smooth and very convenient using “the Squad” Highly recommend using them to set up your new systems to get the best quality