Customer Ratings & Reviews

Geek Squad was on time, knowledgeable, courteous, and efficient. Answered all my questions.

Very convenient, technicians are very professional plus on time, it is a pleasure to call for service and easy to schedule as they are really organized and punctual to their appointments, the best decision I ever made

The agent installed, mounted, and setup a new Sony 55" Smart TV in our bedroom on the 2nd floor. He was polite, knowledgeable, patient, and open to any questions we had. His work was done neatly and efficiently. He went the extra mile by showing us how to install our older TV in the study on the first floor of the house. Would call again and be very pleased if he were to be assigned to us again.

The squad installed our soundbar to perfection! They were on-time, professional, efficient and explained how everything works. We couldn't be happier!

The Geek Squad has always fixed my problems. This time they assisted in setting up a sound bar on my TV. They determined the device was faulty so I returned it to Best Buy with no problem. Thans always for the great service.

I think the Vizio Sound Bar I purchased represents a GREAT Value for the price paid! It was installed quickly by the Geek Squad and it sounds great. I had them place the 2 additional speakers on the TV stand facing the listening area and it sure sounds like surround sound and the tv dialog is much better - more clear and concise than with just the TV speakers. Love it!!

It was excellent and professional work from the service team. They installed Sonos sound bar with wall mounting and connected it to woofer & media theater. They also realigned Short Throw Projector (HiSense) with 100" screen which needs patience and skill. Great Job. Well done. Really appreciated.

The Best Buy representatives recommended the device that would best work with my brand tv, and it has made a monumental difference in the small room I. Which it was installed. The Best Buy guys took the time to show me how to effectively use the purchase. I am so appreciative

I am not sure the soundbar is working correctly as I can't hear the surround sound that I had expected to hear. (A disappointment over the Boise System I had to replace due to age - it still worked great but had hook-up compatibility issues.) Installation of the Samsung was professional, however.

Donald did a great job! He owns a Sonos Beam and knew just how to get me going with the app. I want him to come hook up my new OLED TV! I've had the Geek Squad set up my systems before. They leave with all the packing materials and everything works correctly!

Great to have knowledgeable person do it. Took them less time and no frustrations on our part.

Geek squad installation was great. They added my soundbar to my TV install no problem. Took them just a couple minutes and I was up and running. I wouldn't have normally added this service, but since it was included with TotalTech, there was no reason not to.

I love my Geek squad!!.. the 2 gentleman that came to my home to install my tv and tv mount, we’re absolutely amazing they set up my tv very quickly and had the time and patience to show me how to use my tv, great customer service.

Geek Squad installed a 75" TV and soundbar, they were on time, friendly, and professional. I had a vision of how I wanted the soundbar setup, but the tech made a much better suggestion that looked cleaner and was actually cheaper. Job well done!

When our TV was instattle by the Best Buy employee it was recommended we consider adding a Sound Bar to enhance our enjoyment of TV by our covered area near our pool. It was installed the following day and works great. The marked improvement is very much appreciated.

The first person who called said that they were running behind so they were going to send somebody else and that person was just absolutely phenomenal one now that they're way was extremely extremely patient made sure I understood everything that was one of the best experiences I have had through this whole ordeal of me trying to get all this set up I cannot think her enough the politeness best service ever from her

Purchased a Hisense Roku & added a Soundbar Connect from Best Buy. Glad i made this add on. Listening to movie es & sports is much more exiting with it. For the cost, this is a nice soundbar unit. Geek Squad quickly got me set up & connected. They were professional & very pleasant.

We've had Geek Squad set up / install a few pieces of equipment over the years. They are always professional, fast and pleasant to work with. We appreciate the time they spend ensuring everything works and we understand how to get the most of our purchases. This install was no different! Great Customer service is hard to find these days - Geek Squad is Rocking It!!

Originally established a window of time I was scheduled for device. I was kept in formed of the time as they completed other customer’s service. This was extremely helpful. They diagnosed the issue I had and provided the solution in short order.

Setup was great with the two guys and they finished pretty fast!!!!