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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 222 Showing 4,421-4,440 of 7,923 reviews
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers proffesionally installed all of my devices. Geek Squad was very professional and personable. Very satisfied overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was professional, knowledgeable and personable. He showed us how it works and had everything working in very little time. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed four in wall speakers and connected them to our tv and other equipment. We are very happy with the work they did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Re-programming didn't take long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents added an RF system to the Universal remote capability to assist with a challenging installation issue. Remote now works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech agent knew the best place to put the sound bar and where to position it relative to the TV. He explained the choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were well versed on the equipment installed, courteous, clean, conscientious and seemed to genuinely care about the job the were doing. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was Fast and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He repaired our speaker connectivity issues and got all speakers attached to TV and receiver within 30 minutes. It was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new Samsung TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed and connected my new TV to existing sound bar and related udio/video components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been treated well by the Geek Squad on every visit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek tech confirmed that I didn't need this as my room is small

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    personable, great, respectful and quick. would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad arrived on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out, Christopher, was great. He set everything up and answered all the questions I had. Showed me how to use everything the TV had to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not bad, not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 65 inch TV has a fabulous picture, but the sound bar kept cutting out so a geek came to install another one. The new one works okay but requires a remote other than the TV remote to come on. So, the sound is good, the picture is great. I just wish they would work together. Maybe there was something I should have done to make these work together. Wish someone had told me.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Quick & Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio set up for new Denon receiver went smoothly and quickly. Rep was friendly and knowledgeable, arrived on time and explained process for future reference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job Setting up the speakers and the new receiver and subwoofer. The only problem I have now is working the Logitech remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing everything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous, efficient! They cleaned everything up as they went! Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is fantastic. They have always fixed any issues. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add on installation of audio visual system installers set up quick and correct

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchaser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV - the picture quality is outstanding - LOVE it & would recommend it to others! Set-up crew did a great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents recommended a specific stand that worked with the base I had and works great.

    I would recommend this to a friend
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