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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 7,923 reviews
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gek Squad members,Matt and Partner are terrific in explaining what and how to make things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and great at providing advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order was not booked right at Best Buy system, but technician came out and immediately knew what to do, helped me with a few additional things (at extra cost of course).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was outstanding! 10 stars if they had them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technicians did a nice job both times they installed my new sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only this tech with his expertise and caring personality could truly help me in this foreign tech. world. All in all the interest in his work payed off for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thorough updating, new tv, ceiling speakers, receiver to achieve Atmos. couple of trips as things came in...all the guys were great !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 gentlemen were very courteous and professional. They knew what they were doing. Very pleased with their performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed a sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick did a great job with the connecting of the sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional and knew exactly what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technician, the best you have send

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techinician really was very knowledgeable and also very helpful. Worked very fast and very detailed. I will recommend this technician all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and redid my Sound Bar connection and now it works perfectly. They are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    USE GEEK SQUAD!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knew all about the product and made it happen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly people. Good recommendation for the family room F

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job connecting everything.it was quick, and nicely placed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy mounted my sound bar and hooked everything up. Very precise. I would definitely use this service again. The guy was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good instruction from the best teck Good instruction from the best teck Good instruction from the best teck Good instruction from the best teck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Excellent excellent excellent excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased a new sound system, they geek squad was on time, courteous, and cleaned up after themselves. The job they did looked great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    they didn't hook up my subwoofer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had a challenged time in getting the rear speakers to work. Didn't hook up the subwoofer. Now the middle and the two rear speakers are not work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad soundbar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Geek Squad set up everything nicely and explained it well.

    I would recommend this to a friend
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