Customer Ratings & Reviews

Great Gerk squad service to install sound at but I decided against installing it

When spending so much on a TV and surround sound, I am very thankful I spent the extra money to make sure Geek Squad has my system up and running properly. Well worth it!

They did a great job hooking up my sound bar to my new t v

Geek Squad came and redid my Sound Bar connection and now it works perfectly. They are the best.

Awesome everything was done perfectly thank you do recommend

Nice to have technically trained people for us who don't know. They do a great job.

Had Geek Squad techs set up our new TV...sound bar and blu-ray. They knew their stuff...answered our questions and were very efficient..and friendly.

THE TEAM WAS AMAZING, COURTEOUS, AND MOST IMPORTANTLY ON TIME!!!!!!!!!!

The rep not only did a good job installing but gave us several ideas to consider to make the room even more of a entertainment center with latest tech

Ray Golak did a great job with the install of or new LG Nano Tv and also connecting the sound bar.

The agents set up the TV, sound bar and all remotes. It took a little bit to get the sound bar to work. They figured it out and it works.

The Geek Squad Representative did a fine installing the OLED screen and sound bar.

The agents recommended a specific stand that worked with the base I had and works great.

They did a great job and were professional and courteous

For the life of me I couldn't fix my entertainment center after direct tv messed it up , Best Buy sent me two men and they had it back up and running within an hour

The team did a great job of hooking the sound bar up and explaining how to use it!

Geek squad hooked up home theatre that worked great with one exception, sub woofer was plugged into wrong outlet. Geeks had to return and all is well now.

Technician on time put on disposable shoe covers, wore his mask, was friendly and was knowledgeable about the work he did.

Why does one pay state tax for labor to install a product? This was to be a completed "Morning Install". Geek Squad Installer called about 9:30 and said he was in Granbury at a Friday morning and said he was on his way after another 30 minutes. We had a 1:00 p.m. appointment we canceled when 12:00 noon arrived. No call to say he was going to be later, but was late by hours. Never apologized or said why. Sold us a $50 long optical cable connector when I asked if there was a better way to connect the Q80 sound bar to the Q70 TV than the enclosed blue HDMI cable. Was it really needed for sound only? He took time and showed me his sales for selling "Extra" supplies and proudly said he was way "ahead" of many of his coworker installers' sales.... He ran the sound system to the MAX volume when testing his work and said "That's the max volume." Why did he have to run it to the max volume. Damage? I only know where the on/off button is on the sound bar's remote. He did program our older Direct TV controller to turn on the TV, TV sat. box, and the new Q80 sound bar, but I was not shown and still do not know how to operate the sound balance and midrange voice options. Not impressed with installer's HOURS LATENESS to morning appointment, making it a wasted afternoon, nor his social skills or his "Extra Sales" actions.

The techs mounted our TV and the sound bar and connected all other accessories. Great service and professionalism.