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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected tv and answered all my questions. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad solved all of my problems with the new Samsung TV and the sound bar in about 10 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome & super helpful. He explained everything & offered other suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave Penney of the Geek Squad installed my soundbar which works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "WOW" they installed it in a timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65" samsung and connected my DVR, DVD player and Bose sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was knowledgeable, on time and extremely patient with us. His explanations were not full of tech impressive language, so we caught on quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    FAILED SOUNDBAR INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STAFF WAS UNABLE TO INSTALL THE SOUND BAR WHICH I HAD PURCHASED PREVIOUSLY DUE TO UNAVAILABILITY OF CONNECTING CORD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service. They were knowledgeable and quick. I would never have been able to set up the soundbar myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Would highly recommend using the Geek Squad to do your install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time, and were very professional. Installed everything they needed to Install, and were very quick. Was very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very good. Knowledgeable, helpful and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan was prompt and knowledgeable. Highly recommend him and Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were on time, productive and professional. They mounted a Samsung 55" TV in the master bedroom. Everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Linked all my Equipment beautifully!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer added my new equipment to my home theater and other equipment in a seamless fashion. Even used ties on the wiring for attractive looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my distortion pn the Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We discussed the issue and made the right choice to replace the HDMI’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was set up as desired.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent’s installed and set up the TV, receiver and DVD player as planned and everything is working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional tech experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad audio installation went smoothly due to the very competent staff who visited our house to make the installation. Very impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SERVICE ON MY HEAD PHONES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SERVICE AND AND GOOD PEOPLE. THEY WERE ON TIME AND VERY POLITE THANKS AGAIN

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great, on time, polite, helpful. Even helped us hide the plethora of cables we had going around 5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team the came to my home were knowledgeable and experienced. Put me at ease with their confidence and friendly manner. Would use them again .

    I would recommend this to a friend