Customer Ratings & Reviews

The Geek Squad was professional, friendly and git the job done

the 2 gentlemen that came to install my tv and soundbar were amazing!

Why does one pay state tax for labor to install a product? This was to be a completed "Morning Install". Geek Squad Installer called about 9:30 and said he was in Granbury at a Friday morning and said he was on his way after another 30 minutes. We had a 1:00 p.m. appointment we canceled when 12:00 noon arrived. No call to say he was going to be later, but was late by hours. Never apologized or said why. Sold us a $50 long optical cable connector when I asked if there was a better way to connect the Q80 sound bar to the Q70 TV than the enclosed blue HDMI cable. Was it really needed for sound only? He took time and showed me his sales for selling "Extra" supplies and proudly said he was way "ahead" of many of his coworker installers' sales.... He ran the sound system to the MAX volume when testing his work and said "That's the max volume." Why did he have to run it to the max volume. Damage? I only know where the on/off button is on the sound bar's remote. He did program our older Direct TV controller to turn on the TV, TV sat. box, and the new Q80 sound bar, but I was not shown and still do not know how to operate the sound balance and midrange voice options. Not impressed with installer's HOURS LATENESS to morning appointment, making it a wasted afternoon, nor his social skills or his "Extra Sales" actions.

The agents set up the TV, sound bar and all remotes. It took a little bit to get the sound bar to work. They figured it out and it works.

The agent fixed my surround sound on my television, fixed my stream service. He was professional and courteous.

Very professional and courteous. Able to answer all my questions

The guy who came out and installed the sound bar was great. Very professional and courteous.

Agent was great. Fixed the issue with the sound bars and followed up later on as well.

They always do an amazing job! Thank you so much!!!

The Geek Squad solved all of my problems with the new Samsung TV and the sound bar in about 10 mins.

My Geek Squad Agent installed my sound bar / sub woofer and connected it to my TV

Honest sincere service. Could not resolve the issue, but recommended to replace one of the electronic equipment.

STAFF WAS UNABLE TO INSTALL THE SOUND BAR WHICH I HAD PURCHASED PREVIOUSLY DUE TO UNAVAILABILITY OF CONNECTING CORD

The agents were very professional. They installed everything perfectly. Answered any question. Very satisfied El and Manny

These guys are amazing they act like the unit is going in there home good work

I already have my 4k tv mounted & wires hidden neatly from previous geek squad installers but with this last purchase, the guys didn't get those those two wires that come wit the sound bar hidden maybe due to the wires being short. Really disapointed about it because it threw my whole setup off.

Sam was polite and had all the answers. He kept me informed on what he was doing.

Soundbar integration is great! Set up was very efficient

The Geek Squad got my sound , DVD and VHS connected to my new TV. Good Job. I will call them again! Thelma Jansen

Had Geek Squad techs set up our new TV...sound bar and blu-ray. They knew their stuff...answered our questions and were very efficient..and friendly.