Customer Ratings & Reviews

they came in and set up the sound bar, and fixed it so the remote could be used for the tv,sound bar, and dvd player they did a great job and did not leave until i was comfortable using the item. they are on the pricy side charging me to set up the sound bar , but then selling me a universal remote at the house and charging me more to set up the remote using a computer like i could have done that ( nope i could not have ) but it all works

We were having trouble with a sound bar, cutting in and out. The technician came on time, with a very friendly attitude. She helped us figure out that it may be something as simple as a cord, and left us with options to follow up with if that did not work. The new cord worked perfectly, and it has been the end of our problem with the sound bar. It was a much easier fix than when we talked to their people from the Best Buy plan, he told us that we would need to take the TV and sound bar back to the store which it’s a 75 inch TV and we are both in our 70s not going to happen. So we were very happy with the way the young lady helped us out, great service would definitely have her back

the guys knew what they were doing, Thank you so much... he came on time and installed my soundbar and hooked it up.. it was done wonderfully.

He connected everything well Did a wonderful job very knowledgeable

The guys were great. They took the time to show us how to properly use the new head phones

Agents had this soundbar installed in an 3/4 of an hour. Clean, crisp sound. The agents, Carlos and George were terrific. Knowledgeable, easy to understand and not a bit of mess. great install. Thanks G.S.

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, connected the new Sony sound bar to the TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

I love Bass in my music sound and boy does it Boom while playing my favorite music. I listen to music as I clean my house and it puts me in a better mood while cleaning. The music actually makes me have more energy to clean. I know, sounds crazy right, but it’s so true. I have the Polk brand and it’s pretty surprisingly just as good as Bose, which I have in my truck. My New Years party gone be BOOMING

The old boy was having problems properly hearing his TV prior to installation. Now with the volume turned down he can hear it quite well!! Great job done by the Geek squad installing it quickly and efficiently!! They could answer any questions he had and were finished in no time!

Only reason to give a 5 star is because there is no higher rating. Top notch service, top notch people. Knowledgeable, helpful, patient........can't say enough positive things about the guys who came to install the Soundbar.

The Soundbar had great sound right out of the box. It blew me away. The the DVD movies I play from HD, Blu-ray and 2160 were amazing. The music was the same....you will be impress.

Love the sonos speaker it added great sound. I highly recommend the sonos speakers.

Very good sitters nice people to give you time to show your everything

The Geek Squad Team Members were great, they faced some issue with the In wall speaker installation but they tried their best installed the speaker successfully, I am facing some issue with the woofer & they have even scheduled a troubleshoot visit for the upcoming week

When my first jbl bar did not work at all, they suggested another and install went well

Everything was smooth with no issues with the installation. Will definitely use them again.

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

The agents who came to my home were friendly, efficient and did a good job.

I had asked Geek Squad to fix a malfunctioning soundbar. Lesson learned : ARC - 4 must be connected to ARC - 4 and not to HDMI - 1. Always use 4-K HDMI cables and not HDMI cables you purchased in the early 2000's

Shana Kinney is excellent! Within minutes, she had my sound bar correctly working as well as setting up the fire stick and remotes on my old TV