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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 232 Showing 4,621-4,640 of 7,923 reviews
  • Rated 4 out of 5 stars

    i dont know how to correct the issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent hooked up soundbar to tv. the dialog is not in sync with voice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have your agents mount and set up my TV and sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t have this extra cable but the geek squad guys provided it and had us up & running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up everything just the way we wanted Neat clean and clearly know what they are doing. Would have them again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home theater setup really escapes me. It's worth it to me to pay someone, someone who knows what they're doing, to do the setup for me. They do it and do it right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technicians were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic. They hooked everything up and explained the remotes, etc. Very good experience with this team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent got my sound bar and woofer working that I had purchased months ago. He was knowledgeable and vey pleasant.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers connected all my devices. Thanks Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad corrected our wires to our sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and helped us with our sound bar they were professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my subwoofer up properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very skilled tech well done was prompt very capable tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Arthur service technician great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, friendly, knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason we purchased our tv at Best Buy was because of the Geek Squad. The tv is wonderful in terms of color, sharpness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad connected all my devices and explained everything to me. Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my new Sony tv and sound bar. They were fast efficient clean and explain to me how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians install the audio did a fantastic job. Help me understand how to work my audio system. Would recommend them to all. And would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Derek and Ryan go above and beyond! Awesome!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys mounted my tv on a wall mount. They came out a 3rd tome on a Sunday even!! They even showed me money saving tipsz Kvk Govgii

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First class service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with the mounting, they also set up the sound bar , made sure to answer all my questions, and followed up to make sure I had as satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome..they explained everything snd very detailed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, professional and efficient. Outstanding customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend geek squad for technical help always all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All questions answered and geek squad couldn’t have been better.

    I would recommend this to a friend
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