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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 7,923 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech communicated with starting three days prior to setup and kept me abreast of time of install and ensured I understood everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did it perfectly just like they always do. You can’t ask for a better team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed equipment quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was top notch, polite and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came to trouble shoot a problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and professional are the words I would use to describe the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team serviced my audio setup were great. They were helpful and demonstrated how my system operates for my home theater. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Knows the products inside and out. Friendly and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team the came to my home were knowledgeable and experienced. Put me at ease with their confidence and friendly manner. Would use them again .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad paired t v to sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came to my home was very polite and knowledgeable! It was well worth the $50.00 that I paid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In addition to getting my TV installed, I decided in the moment that Geek Squad should install the sound bar I had also purchased. Service was very good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good jobs proffesional. Friendly and helpful. Keep it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MsDiva

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service, and I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD CAME AND INSTALLED TV, SOUNDBAR, WALL BRACKET

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already installed do to lack of instruction I mad a few mistakes the Tec was able to strighen my mistakes out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New TV Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hooked-up these new headphones that attach to my TV. Of course they are wireless, and have about a 40 foot range throughout my condo. Although I’ve only owned them for a month or so, they seem to be performing as advertised. The Geek Squad also addressed a couple of other items, which were fine. ALTHOUGH, I had to wait for about 3 weeks to get the Geek Squad out to my condo !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was professional and knowledgeable. The work performed was completed in a timely manner and everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zgfur

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team kind patient and polite did not make any mess after installing devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with service received. Installing sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and personable. Even cleaned up their mess and took away old stuff so I wouldn’t have to worry about it. Awesome customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake is wonderful!!!! My dog Peanut loves him also. Haha Jake is very knowledgeable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our soundbar was a few years old so a new cable had to be purchased in order for it to work.

    I would recommend this to a friend
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