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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 7,923 reviews
  • Rated 5 out of 5 stars

    Sound bar wasn’t working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staller was the BEST Toke the time to explain what had happen. Very knowledgeable young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent service for reasonable yearly price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with my enrollment and interaction with the Geek Squad. They have assisted me both online and in the store. Good staff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sdsnewsoundbarbuyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were good at what they do they knew how to set up and adjust tv and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very polite respectful and the nicest two gentlemen. Very helpful at showing me how everything worked and how to work the new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Tech that came out Nick Saxton was fantastic. He got my home theater running better than ever in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad set ulp my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my sound bar and made sure it worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 person , 45 minute install, including programming remotes Nicely done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reconnects our sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and did their job well-professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad RULES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful job bt the Geek Squad in hooking up my Klipsch Soundbar to my old 55" Samsung 3D TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelente service and very well knowledge about the installation. Professional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was fantastic. They explained every aspect of my sound system and demoed exactly how to set it up for the exact sound I wanted. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very knowledgeable, professional and explained what was going on thru the entire process. I'm glad I added this service to my work order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound bar is a great help for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a sound bar because in the past we would have to turn on the captions to get the dialogue, and this sound bar has pretty much ended that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy with our soundbar connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected our soundbar to our TV and we thought it was broken.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation was quick and neat and they were able to answer our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, don't know what we would do without t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had tv and sound bar hooked together and working in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and set-up our television system in a very professional way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service by all your team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the time that your GS took and detail in order to make me feel like a VIP and part of the Best Buy Family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agents installed tv to wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected and installed tv to wall did great. It's still on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my television and sound bar professionally

    I would recommend this to a friend
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