Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 7,923 reviews
Rated 5 out of 5 stars
A Must Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Anytime you purchase an item that suggests using the Geek Squad I highly recommend it. They were punctual and very professional, plus did a fantastic job.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Big thanks to the Geek Squad for a great install experience. They answered all my questions, gave me options for expansion and trained me on the new remote.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As stated a 3rd party vendor installed my TV and soundbar equipment. They sent 1 guy to do at least a 2 man job. This was to install a 75" TV and soundbar. He left numerous scratches & gouges on our mantel and left the same on our bedroom dresser. The soundbar has had to be replaced since it did not work properly. We have filed a claim to either be compensated for the damage or have the wood repaired. We would prefer the wood repaired for eventual resale purposes. I would probably recommend the Geek Squad only for any installation and repair, not a 3rd party vendor. They did send a Geek Squad person to replace the soundbar and set up the TV's, which the other guy didnt do either. Seemed to be in a big hurry.
My review might change once resolution is met on the damages, obviously to our satisfaction. The person that came to review the damage even stated that it is their policy to sned 2 people for any TV installation over 55". Obviously they didnt follow policy.
Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Geek squad installed my TV fast and easy.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great teamwork! The set up was a great experience with knowledgeable and professional agents!