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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 7,923 reviews
  • Rated 5 out of 5 stars

    A Must Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime you purchase an item that suggests using the Geek Squad I highly recommend it. They were punctual and very professional, plus did a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely superb service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never used Geek Squad before but they were worth every penny. They did a tv wall mount , installation, cords, setup with cable etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD services are always impeccable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Samsung surround sound. They are very professional , knowledgeable and curtious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thanks to the Geek Squad for a great install experience. They answered all my questions, gave me options for expansion and trained me on the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad FTW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are my heroes! Always on time and very knowledgeable of products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up everything that needed to be set up with no problems noted. They were very professional when it came to explaining everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    na

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks succeed again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Geek guys installed the sound bar and found an unobtrusive spot for the speaker. Nice guys and very knowledgeable about products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My 3 Soundbars quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and hooked up all my adjoining devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, wow fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great. I was hesitant about paying $200, but in the end, when you hear the difference, well it was well worth it. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD VISIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything from assembling furniture to setting up the TV was done quickly and efficiently by the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable, had me up and running in no time. I would recommend the Geek Squad, they really know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT A GREAT GROUP OF PEOPLE WITHIN A FABULOUS COMPANY. ON TIME, VERY PROFESSIONAL, EASY TO TALK TO, VERY HELPFUL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, was on time, very courteous and flowed Covid guidlines while they we're here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy and Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and installation was straight forward and simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad members set up our audio and they did an excellent job and made sure that we loved and understood our set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed, no work for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and connected soundbar to TV and sub woofer. Working great.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 1 out of 5 stars

    3rd party venoder installed my TV and soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated a 3rd party vendor installed my TV and soundbar equipment. They sent 1 guy to do at least a 2 man job. This was to install a 75" TV and soundbar. He left numerous scratches & gouges on our mantel and left the same on our bedroom dresser. The soundbar has had to be replaced since it did not work properly. We have filed a claim to either be compensated for the damage or have the wood repaired. We would prefer the wood repaired for eventual resale purposes. I would probably recommend the Geek Squad only for any installation and repair, not a 3rd party vendor. They did send a Geek Squad person to replace the soundbar and set up the TV's, which the other guy didnt do either. Seemed to be in a big hurry. My review might change once resolution is met on the damages, obviously to our satisfaction. The person that came to review the damage even stated that it is their policy to sned 2 people for any TV installation over 55". Obviously they didnt follow policy.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek squad installed my TV fast and easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great teamwork! The set up was a great experience with knowledgeable and professional agents!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup soundbar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful and set up the way we wanted.

    I would recommend this to a friend
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