Customer Ratings & Reviews

The Soundbar had great sound right out of the box. It blew me away. The the DVD movies I play from HD, Blu-ray and 2160 were amazing. The music was the same....you will be impress.

Agents had this soundbar installed in an 3/4 of an hour. Clean, crisp sound. The agents, Carlos and George were terrific. Knowledgeable, easy to understand and not a bit of mess. great install. Thanks G.S.

Originally established a window of time I was scheduled for device. I was kept in formed of the time as they completed other customer’s service. This was extremely helpful. They diagnosed the issue I had and provided the solution in short order.

Purchased a Hisense Roku & added a Soundbar Connect from Best Buy. Glad i made this add on. Listening to movie es & sports is much more exiting with it. For the cost, this is a nice soundbar unit. Geek Squad quickly got me set up & connected. They were professional & very pleasant.

My soundbar setup was excellent and fast. I would highly recommend them. I definitely would use them again.

Overall I was suprised at how well the Geek Squad did in setting up my purchases. For most people it would have been just fine I suppose, but I'm in the field of testing in IT, and so a few things stood out such that I only went 4 stars. Pros: 1. Initially a site survey was done as there was some cable to be pulled. The people that came out (there were 2) were the ones that were eventually assigned to the installation job itself. This is a very big deal as little details can be lost otherwise. 2. All purchases (this was a complete upgrade except for speakers) were installed correctly and without any "parts run". I supplied some cables (shielded HDMI high speed) and they were used without question (no 'upselling'). 3. They were respectful of the room's contents and were very tolerant of two curious (harmless) small dogs. 4. The conduit previously installed was not done correctly. Geek Squad installers were very willing to create a workaround and just get the job done. 5. I did have a followup question, and I received a callback to the installer's cel in a reasonable amount of time. He did some research and also called me back again, also in a quite timely manner. Quibbles: 1. They reported encountering a problem with the wired networking in that room of my home. Instead of reporting it to me, they simply configured everything to the wireless network. The problem was that there was an ethernet cord plugged into a telephone jack (the jacks in my home can accomodate either). I'm not saying it was them that did so, I really don't know. But had I an opportunity to check into it I could have saved the trouble I'm going to now to reconnect everything to the wired network (it's a difference of about 20 MB throughput which is nice for streaming buffer purposes and the occasional software update). This is the one reason it's not a 5 star rating, the next thing below is pretty minor. 2. Labeling and neatly tying together where applicable of all the cables in the rats nest behind the cabinet would have been nice for future maintenance purposes.

Donald did a great job! He owns a Sonos Beam and knew just how to get me going with the app. I want him to come hook up my new OLED TV! I've had the Geek Squad set up my systems before. They leave with all the packing materials and everything works correctly!

I think the Vizio Sound Bar I purchased represents a GREAT Value for the price paid! It was installed quickly by the Geek Squad and it sounds great. I had them place the 2 additional speakers on the TV stand facing the listening area and it sure sounds like surround sound and the tv dialog is much better - more clear and concise than with just the TV speakers. Love it!!

The Group set up the new TV and connected my old Vizio sound bar, easy-peasy!!

Geek Squad agents set up our soundbar and explained everything to us. I can't believe that we are actually getting surround sound with just a soundbar! It's terrific.

Only reason to give a 5 star is because there is no higher rating. Top notch service, top notch people. Knowledgeable, helpful, patient........can't say enough positive things about the guys who came to install the Soundbar.

Great to have knowledgeable person do it. Took them less time and no frustrations on our part.

Service was fantastic!!! Hauled my old set out and installed tv, soundbar and got everything all psynced up in less than an hr

Excellent in all senses of the word! Very easy to meet our needs.

The tech was friendly and knowledgeable. He was on time.

We've had Geek Squad set up / install a few pieces of equipment over the years. They are always professional, fast and pleasant to work with. We appreciate the time they spend ensuring everything works and we understand how to get the most of our purchases. This install was no different! Great Customer service is hard to find these days - Geek Squad is Rocking It!!

I had asked Geek Squad to fix a malfunctioning soundbar. Lesson learned : ARC - 4 must be connected to ARC - 4 and not to HDMI - 1. Always use 4-K HDMI cables and not HDMI cables you purchased in the early 2000's

Zach and Kyle set up my TV and it works GREAT !! They are very nice and very professional ! They programmed the remote, too. If I ever need to use the Geek Squad, I would insist that these guys do the work !!

Easy to install and attach the sound bar to the TV.

Fiona from Geek Squad was friendly, helpful, efficient. I'm happy