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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 7,923 reviews
  • Rated 3 out of 5 stars

    My install was more basic than what I paid for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When discussing with the instore employee about mounting TV options, I mentioned I have an home audio system as well. He threw in that I needed to have the package that included hooking up that system. Since it was an existing system and the only wire (along with the HDMI and power cord) run through the wall pertaining to the speakers was the optical cable, I feel this service wasn't in fact necessary.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were absolutely amazing, they hung 3 big screens without a problem. I highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very professional knew just wha

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional knew just what he was doing it seemed like to me I will use them again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They used a third party contractor who was hard to understand. But he did the job. Just wish it was the original geek squad tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Rocks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Jamie and Joshua showed up at my house on time, we’re very professional, and really knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2nd Tech was excellent and took their time to help in every way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very knowledgeable about the products that I purchase it was very clean with the installation the process was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job setting up my audio and getting it to work with both the TV remote and my Directv remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Respectful and Thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very respectful as far as mask wearing and other behavior went. Very thorough in setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install my tv to all my devises and showed me how to use each device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend everybody to get them to install new tvs and speakers. Very knowledgable and thorough workers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    morning and afternoon schedules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved the equipment from one residence to another location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older sound bar, but they got it connected and working right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the added costs, were very professional and able

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grate work ethice... and knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time as we expected.. He appeared to know what he was doing. and completed his work and in grate time and it worked as exspected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is absolutely outstanding They are quite the experts and I highly recommend them with any set up Definitely well worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar enhanced the acoustics of my room significantly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Professional Job

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job with the the set up and made sure we were happy before leaving. Would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation very knowledgeable and stepped me through learning how to operate my new system until I felt comfortable worked fast and efficient

    I would recommend this to a friend
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