Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 7,928 reviews
  • Rated 2 out of 5 stars

    Overcharged significantly for what was done.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job! BUT I paid for a complete install of a sound bar, but the tech spent all of 15 minutes connecting the correct cables to the correct places after our grandkids had used connections for their stuff while visiting. There should be some provision for small jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did all the work professionally. Just had to it back and 2atch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very difficult to schedule but the person was very

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult and time consuming to schedule an appointment but the technician was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My Basic Audio

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my basic audio on new tv I purchase and did a great job and explained everything, sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was fast and easy. Team showed me how everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John was the best Geek squad insteller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing my TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Professional service Arrived on time Completed work in a timely manner Clean up completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected everything quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all. They were outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came through again.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered, demonstrated use, and set up all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset equipment to one remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset all my devices to original configuration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jacob Rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob did a fabulous job hooking up my hearing aid and the bass speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took little time to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer arrive and willing to take his time to explain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Cables

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick from the Geek Squad organized and connected wires to my speakers. I have done several reviews on Rick and I think he deserves a Kudo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made my sound bar work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek installed my sound bar and did an excellent job !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my TVs and ran numerous cables. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feed back

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were responsive courteous and troubleshooted well and made sure all was right before departing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clearly explained the issue.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no test of the CD or VSR players in the initial install and Chase tested and explained about both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife is happy, and so am i

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that came out did a perfect job. They made sure I was happy with everything before they left. And they hid all the wires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything went better than expected.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home theater was rewired, and the sound system now works. The new receiver is working and we love the universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These two people knew what they were doing.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the two people that installed my new aTV. They came prepared . They are professionals!

    I would recommend this to a friend