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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 7,923 reviews
  • Rated 5 out of 5 stars

    Geek Squad repaired my tv speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The help with my speaker and sub woofer was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reconnected all equipment and confirmed universal remote programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where very personal was on time and did a great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it took more to help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set is up but had a hard time with the surround sound. We had a rookie person. So we had a another one come out to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good guys and do a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my 85 inch tv and set it all up for me . Very knowledgeable and helpful . I recommend geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason Brown is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Jason on multiple occasions and he is professional, friendly and knowledgeable. Great asset to Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was awesome! Knowledgeable, friendly, and patient!! Got our new smart TVs to work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very happy with soundbar that I purchased thru Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar mounted on wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very professional! Zachary was knowledgeable about the TV & the sound bar. Zachary had good manners & presented your company well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did the job but the product is crap. Does not help clarity Had to buy ZEVOX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have changed my mind on the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great experience on these set-ups. Guys were efficient and informative, let us know a few tricks that were really helpful in using everything...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great Best Buy setup. fast friendly. they do a superb job setting up the sounder

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and helpfull. Did a great job. I was impressed how they made sure everything was cleaned up and workingwhen they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technicians did an amazing job!!!! I will definitely recommend Best Buy to friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and answered all our questions. Get them back anytime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff was very knowledgeable and professional in assisting us with the installation of the products (tv, sound bar, tv stand...)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only took minutes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected my new receiver in no time. Balanced the system to my room and explained the operation to me. Very happy customer!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech was very nice and professional. He took his time to make sure my home theater system was step up right and ready to enjoy my movie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and set up two televisions, surround sound system, DVD player and computer. Everything was handled professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents where professional in every second it was quick

    I would recommend this to a friend
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