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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 7,928 reviews
  • Rated 5 out of 5 stars

    HOORAY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FRIENDLY PROFESSIONAL NEAT AND CLEAN GOOD HYGIENE GREAT SMILE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was awesome! Knowledgeable, friendly, and patient!! Got our new smart TVs to work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to my home knew what he was doing and had my system working properly. In know time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad is my savior.....hard to get someone to help an old lady (hahaha)....they are so respectful and seem to know their business. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    KNOWLEDGEABLE BUT NEEDS COVID-19 SAFETY BETTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TECH SEEMED KNOWLEDGEABLE ABOUT WHAT HE WAS DOING BUT COULD HAVE FOLLOWED BEST BUY'S COVID-19 SAFETY GUIDELINES BETTER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mounting 65" TV and Polk Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job mounting and connecting my 65" LG OLED, and Polk sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to trouble shoot and connect my Bose 700 surround system in timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick professional setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a sound bar added to my TV. Setup was quick and provided feedback on how to best utilize the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The setup went well. The sound is much better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup person was very knowledgeable. He instructed us on how to use the controls to get the sound bar to work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Fast setup. In and out with cleanup of all supplies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not quite what we had expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but we should have spent more money and bought a better one. Had to spend another $157 for an amplifier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 technicians who came to set us up were excellent and made sure we knew how everything worked. I will use them every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older sound bar, but they got it connected and working right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fix my sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was thorough and very professional as well as super friendly and credible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an amazing job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my sound system in record time and explained its use so that I could easily understand. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, professional service! Everything is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew exactly how to set up the record player and hook up the speakers. Then demonstrated how it worked and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did the job but the product is crap. Does not help clarity Had to buy ZEVOX

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and install my tv and soundbar perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my soundbar and tuned it in to my TV ...

    I would recommend this to a friend