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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 7,928 reviews
  • Rated 4 out of 5 stars

    Very helpful associate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad associate was very nice, friendly, and knowledgeable about my products. Walked me through my set up and answered all my questions. Very thorough job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were knowledgeable, efficient and helpful to explain the sound bar app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great Best Buy setup. fast friendly. they do a superb job setting up the sounder

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Home Theater Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job hooking up home theater in our workout room. Well worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The install was fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable of the tv and assistant me with all questions that I had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Auto setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the price when bundled with Geek TV installation. Geeks setup sound bar with TV and adjusted sound parameters and control with TV remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great job installing all our equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and friendly. He was very informed,and considerate of my concerns. Good job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad at its best they connected everything perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frankie from Geek Squad in Oxford Valley Pa store!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frankie was super helping us out. Problem was lack of directions from LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Quick Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Add-On Sounder Connect works perfectly with our new TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very happy and would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup everything and I could not be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Very professional

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The egents mounted my 75 in tv and connected all my devices. they are very professional and know what there doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional People!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean, curtious, professional! worked well with the Dish installer. provided information on the operation of the receiver.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have used more instruction on it's operation since we didn't have one before. It has no written instructions so it's been a learning ecperience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work and very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the Geek Squad for last 2 years. Every Tv and sound system were installed correctly and quickly too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B Buy and the Geek’s!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here early and they did beyond what I expected of them they were great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The set up is a bit tricky with audio...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not completely sure why, but the audio setup on this is tricky. Every time I turn on the system, I have to figure out how to get the sound on, voices in particular. It can be a bit frustrating since any and everyone who watches the TV in the home theater always has to call me in to configure the sound for Netflix, fire-stick etc... I'm not sure if it could have been different, but I wish it would have been different.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The agents were very cordial & professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very cordial & successful in mounting my tv & soundbar!

    I would recommend this to a friend