Customer Ratings & Reviews

Geek squad agent very helpful with difficult connections. Cut down from three remote controls to one.

Extremely knowledgeable install went very well. Set up and explanation of how TV functions very helpful.

The agent installed my sound bar and it works great. He was within tge time frame.

The Geek Squad goes above and beyond each and every time they come to our home for tech services. This time was no exception.

tv was hooked up and worked great. Several things needed adjusted and was fixed with no problem

The sound bar is amazing but not as amazing as the Geek Squad who installed it. Professional, knowledgable and awesome

On time , made good recommendations on swivel mount

The Geek squad techs are always friendly and professional and extremly helpful and knowlwgible

The agents did a very good job in mounting my soun bar and connecting it to my TV

The items are great but the service I received was atrocious. I was given a 4 hour window just for them to push it back to another 4 hour window. Ultimately they were not even able to deliver the item that day and rescheduled me for another day. I was promised to be done first thing in the morning, around 7am, but the delivery didn't show up until 3:30. I then found out that I was not given the proper bracket spacer to mount my soundbar to the new 77" TV. I was then told that i could go to the store to pick up the part I needed but wouldn't you know the manager said that he could do nothing for me and his only solution was for me to purchase a new soundbar and return my current one. I again called customer services and they were able to set up a return and exchange for me. The next delivery date came and again they did not deliver the item within the 4 hour window. I was told by the driver that best buy didn't even have my item at the store, so I, once again, was rescheduled for "first thing" another morning. I have yet to receive the item I am returning and exchanging as I write this. I understand it is the holiday season but you need to do better Best Buy.

Everything was done quickly and very efficently No prolems

The agent Brian did an excellent work installing the sound bar with explanation about the work.

The geek squad were friendly courteous and competent.

The GEEK Squad (Dylan) installed my system; and the level of professionalism is beyond compare. Thank you for the excellent install.

Representatives were very knowledgeable, answered all my questions. I would not hesitate to utilize their expertise again in the future.

Reconnected all equipment and confirmed universal remote programming.

When programming the direct TV remote and programming code was the same for TV and soundbar failed to notify Best Buy for possible corrective action.

The Best Buy staff was able to come in and set up our audio so we could use only one remote. Excellent customer service. Thank you!

The agents mounted my tv, safely and were quick and knew what they were doing.

Geek Squad did all the work very quickly and did not leave a mess.