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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 7,923 reviews
  • Rated 5 out of 5 stars

    In and out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and fast service. I would definitely use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad agents were very knowledgeable and made me feel comfortable asking them questions and learning about my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation. Dry knowledgeable and explained what they were doing as they did it. Would let them do any job in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This core basic audio set up is wonderful. I would recommend this to anyone. Geek squad did an exceptional job installing and explaining this to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The install was fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely knowledgeable of the tv and assistant me with all questions that I had.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 2 out of 5 stars

    Unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew installed the mount and sound bar; but, the mount was loose (it tilted down when the controls were used) and the sound bar was mounted with its front display facing the floor (since it was the only way to screw the bar and mount).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Home Theater Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job hooking up home theater in our workout room. Well worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use Geek Squad for all my installments. The service people always stay to make sure we understand all new components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music where I want it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man did everything well. My system is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was hooked up and worked great. Several things needed adjusted and was fixed with no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely helpful and very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did everything that I wanted and exceeded all my expectations. I would highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    P.Jackson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad techs are always friendly and professional and extremly helpful and knowlwgible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooked up computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy came on time. Very nice person. Did a great job. Perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deanna and josh were great! Very professional, pleasant and knew their stuff.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Lacking Instruction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed sound at and remote. They arrived on time but had a lot of difficulty trying to program the Harmony remote. Once finished, I feel they could have spent more time going over the operation of the new system as I ran into a lot of problems after they left.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT SERVICE AND EXPERTISE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GENTLEMAN ARRIVED ON TIME, WAS KNOWLEDGABLE OF WHAT NEEDED TO BE DONE. EDUCATED US OF OTHER FEATURES AND HOW TO USE TV FULLY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roland took care of everything and was very patient with us old folks. He provided meticulous instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad resolved the problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad resolved the problem with my sound bar quickly and completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the technician who came and setup my TV. Very knowledgeable and clearly showed how to use the TV and set up of all accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent Bryan installed the sound bar very effi.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Brian did an excellent work installing the sound bar with explanation about the work.

    I would recommend this to a friend
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