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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 7,923 reviews
  • Rated 3 out of 5 stars

    The set up is a bit tricky with audio...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not completely sure why, but the audio setup on this is tricky. Every time I turn on the system, I have to figure out how to get the sound on, voices in particular. It can be a bit frustrating since any and everyone who watches the TV in the home theater always has to call me in to configure the sound for Netflix, fire-stick etc... I'm not sure if it could have been different, but I wish it would have been different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer Mike was the BEST, knowledgeable, patient and efficient. I will only request Mike if and when I need The Geek Squad services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad is my savior.....hard to get someone to help an old lady (hahaha)....they are so respectful and seem to know their business. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpfulness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's high tech helpfulness is appreciated when we are at a loss on how these things work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my old computer when it got a virus. So helpful every time I have a question or problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up sound bar and synch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and sharp. Always great to deal with the geek squad. They are exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Gave us Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is amazing but not as amazing as the Geek Squad who installed it. Professional, knowledgable and awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were very professional, proactive, also

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional, proactive, also very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best Geek Squad help from Brandon. He knew exactly what to do in setting up my receiver to the CD player, speakers and smart TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek guy figured out a Sonos issue quickly when everyone else was stumped. Michael should get a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable lead tech. I needed the expert to sync a separate remote to TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my TV and hooked up everything that came with it. The Geek Squad always does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional People!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean, curtious, professional! worked well with the Dish installer. provided information on the operation of the receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time, professional and knowledgeable about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio hook up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in mounted my new 75 in t v and audio and explained on how to operate before leaving. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freaking awesome install. Called 15 minutes ahead of arrival. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sounding sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Vizio soundbar works great especially when I watch the National Hockey League games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get tv and sound at hooked up and working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents swapped out my tv and got the sound bar connected and programmed to the remote to control both together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY WERE ON TIME DID A GREAT JOB VERY PROFESSIONAL.THEY MADE MY EXPERIENCE WITH BEST BUY GREAT .I WILL ALWAYS USE THEM .THEY DESERVE A PAY RAISE

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representatives were very knowledgeable, answered all my questions. I would not hesitate to utilize their expertise again in the future.

    I would recommend this to a friend
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