Customer Ratings & Reviews

The tech was able to get my sound bar connected and working properly with great sound. I purchased the amplifier from Best Buy several years ago but it has never been set up properly. Very happy with the set up now. Tech was great and worked until he figured out how to make the system sound like it should.

I am a totaltech member and use the free install service. The geek squad is very professional. They help mount the TV and setup the soundbar for me. They even helped to install all the latest software updates as well as setup the soundbar to my wifi. The team showed me the controls and get familiar with the system. The only reason I give it a 4 star is because I bought the Sony A80K along with song A5000 soundbar. There is a center sync cable in the box (center sync only applies if you have a Sony TV + Sony soundbar setup) it seems the technicians did not know what this cable is for at the time of install. I had to look it up and figured this out and plug it into the tv and soundbar. The plugging in is simple enough however the fact they didn’t know what that cable is for is a bit surprising as I think this is a common setup for Sony.

Geek squad did everything perfectly and arrived on time and clean up boxes and other trash that the equipment was delivered in

The Geek squad reinstalled a Sony 3 channel receiver that we moved to our new home. I was worried that since it wasn't new that they might not be too excited about the installation but I was wrong they did a great job with the install and even made several recommendations that improved the quality of the sound.

Learned a lot from the tech. Seems that the TV manufacturers and receivers are not on the same page when it comes to the use of the arc. Was disappointed that I had to purchase a separate audio cable to listen when streaming Hamilton. But it was worth it. Now streaming is wonderful with such fantastic sounds.

Geek Squad service was awesome! Technician was professional, knowledgeable and quite sociable. He explained how we can get the best sound out of our Sonos system.

My tv was setup and connected to my new sound bar and it works and looks great. Many of my friends have given great compliments for not only picture quality but the sound this sound bar(samsung 800b) is just awesome.

The agents installed the 65 inch Sony on the wall mount. I decided with my console that I needed a TV stand..So I purchased a large TV stand for the TV to be on & removed it from the wall mount.

The old boy was having problems properly hearing his TV prior to installation. Now with the volume turned down he can hear it quite well!! Great job done by the Geek squad installing it quickly and efficiently!! They could answer any questions he had and were finished in no time!

The tech who connected my soundbar was fantastic. Very professional. Very knowledgeable. Answered all of my questions. Great service!

Installer was great and showed me how to use the soundbar. And its sounds as great in my home as it does in the store. Very happy you can't go wrong with Bose.

The sound quality is amazing! It really makes my living room like a movie theater. So happy with this purchase and it is extremely compatible with the 8K TV that I bought at Best Buy.

John W. connected the new receiver to TV & other equipment. Now we've trouble getting volume with TV. He took time to write down what each (4) remote controls etc. Since we re having lots of trouble getting volume with TV perhaps the receiver should be disconnected & put back onto TV. Looked @ universal remote. No/letters too small for SR. vision.

The Geek Squad, Tristan and Ty were superb. The worked efficiently, professionally and smartly AND were very personable and friendly. Excellent craftsmanship on the mountings and setup.

Best Buy has some of the best service agents going. The set up was smooth and explaining of how to use and get the best sound of our new Sono,s.

I bought a new pioneer elite receiver and I did not want to mess with the surround sound speaker wires. The geek squad rep showed up on time, gave me a half an hour in advance notice, was efficient and kind and answered all my questions. Definitely worth paying the price and not having the hassle of installation and removal of my old receiver.

Our Geek Squad agent was fantastic. He was knowledgable with regard to the product and did a great job with the installation. I was throughly impressed and very satisfied with his work.

These guys are awesome... if you don't have a teenager around to do the install for you - which wedo not. They were wonderful and responsive when we had a problem just after they left. They walked us through to the resolution...

Garrett came out to check the sound bar to see if he could make the sound match the lips better. Unfortunatley he was not able to. The sound bar was for music. He was very polite and helpful. Great and professional service.

geek squad mounted the sony 85' tv and paired it with the 5000 sound bar. sounds great. when i turn on the units i do not get the tv , i have to search the input button till i get to hdmi 1