Customer Ratings & Reviews

The initial installation was very good; however, the follow up has been non-existent. Talk about customer no-service; this is the epitome. I have several problems that I think could be resolved on the phone or with on-line help but I cannot get any help. I'm told that your techs can't make house calls, but how about using them for telephone and on-line support.

Sound bar set up. First time sub woofer wasn't set up, but the second time it was.

They hooked up my sound bar, and explained the workings of my bar, plus my tv.

Geek squad agent was here on time new what he was doing installed sound bar without any issues, answered all my questions in a perfesional manner which I appriciated. Thank you Geek Squad.

The geek squad associate installed my sound bar and spent some time explaining some info about the optimal use of it. The sound bar has been providing good surround sound since installation

Derrick had to scramble to get the correct equipment for the scheduled installation which was delayed because he was not provided complete information so we basically lost the morning waiting. However, once he was ready late in the afternoon, Derrick stayed until about 8 pm to get the installation correct. He did a remarkable job and we were lucky to have him do the work.

Did a good job of connecting the soundbar to the new television and remote so only have to use one remote. However, in the future will request not to have the soundbar connected to the tv remote. Just my personal preference to have several remotes.

Great sound. Easy to set up. Looks good in my center.

Angel the technician was amazing. She took the time to set up all of the equipment, tv, sound bar, dvd/cd player, etc. very patient as she programmed everything and instructed me in the use of the equipment.

He was not able to get the soundbar working but he was able to confirm that the soundbar was bad so that i didn't waste a trip taking it back. He was very professional, took time to answer my questions and made a suggestion on a good soundbar. Very satisfied.

Best Buy has some of the best service agents going. The set up was smooth and explaining of how to use and get the best sound of our new Sono,s.

New Samsung 55" TV set installed and Sound Bar reconnected so that system worked perfectly except for one glitch. When installing the TV set, access to Wi Fi was required. In connecting, the Wi Fi to my printer, which Geek Squad had installed earlier was disconnected. I now have no printer connection.

WOW, just wow! The technicians were very punctual, professional and knowledgeable! Not to mention that they were very helpful and polite. I couldn’t be happier with them

Sound bar is very good. It has helped improve the sound volume of our Samsung tv. It is a must have with the new tv's. Geek Squad setup our soundbar and tv. They did excellent job taking time of how to operate everything.

Geek team were very knowledgeable and provided great customer services. Note that these members are part of Best Buy direct employees and not 3rd party contractors. Wish I could say the same about them.

This went pretty seamless when they delivered & set up TV.

Excellent, came on and was great friendly and knew what he was doing. Thank you. It was the third visit for the same install.

We arranged for the Geek Squad to install/ connect the sound bar to the TV. The installer was right on time, found we needed another part. He went to next call and returned a short time later after we were able to get the needed part. He was very informative, and answered all of our questions . A very pleasant experience.

I scheduled the Geek Squad because I purchased a 75" T.V. and a sound bar which I had no experience with at all. They came on the day scheduled, and had the T.V. set up and running in short order and gave me a quick tutorial on using the remote. The sound bar connected as soon as it was turned on so no worries there. I had the Squad take the box and packing with them. I was very satisfied.

Great representative and service. Done in very quick time.